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Disappointing dealings with Barsony Holster

Discussion in 'Off Topic' started by SteelyDan, Feb 15, 2012.

  1. SteelyDan

    SteelyDan Junction City Active Member

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    Recently purchased a leather shoulder holster from Barsony Holster out of Beaverton.
    Had fairly decent looking holsters on their website at reasonable prices.

    My first indication that something was amiss was when I placed the order online and I asked a couple indications to be answered before the order was placed. Of course they just placed the order and sent the item without responding to my questions. Ok, I guess I can live with that.

    Item arrived fairly quickly and it seems to be decently made. First thing I noticed is the holster itself must be made to fit a variety of holster systems because placement of the strap and the rigging attachment points are odd for shoulder carry. Instead of using a round or oval ring for the shoulder straps they use a rectangle, which pulls the straps into an odd position. The retaining strap buttons on the outboard side of the holster which makes unsnapping it with a thumb when grabbing for the gun awkward. Also the belt attachment point is a strap and buckle, rather than a quick release. I didn't think much until I had to drop trouser for a nature call. You either have to unthread the strap or completely undo your belt!

    So I wasn't completely upset about all this until I emailed customer service to share these points and ask if they could replace the strap with a snap strap or velcro...at my cost even? Waited two weeks and no response. I emailed again, stating my concerns. Another two weeks and no response.

    Well, I tried to support a local business and I guess they don't need to keep the customers happy. Too bad because it looked like they really had potential for a holster buying nut like me!
     
  2. Cougfan2

    Cougfan2 Hillsboro, OR Well-Known Member

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    Many people with small businesses like this get into the business because they want to try to earn a living at the hobby they enjoy, but they don't have to first clue about how to run a business or what the majority of customers consider to be good customer service.

    I used to rep multi state territories for several different musical instrument mfgs. I can't tell you the number of music stores I dealt with that managed to stay in business in spite of themselves. Typically it was some guy or gal who was a musician, but never really was talented or lucky enough to be able to play music for a living so they figured the next best thing would be to open a music store. I see a lot of the same thing in the firearms/accessory business.
     
  3. SteelyDan

    SteelyDan Junction City Active Member

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    That's very true. Then they are angry when they can't stay in business and often blame chain stores for undercutting them even though often it isn't a matter of price but a matter of service and quality!
     
    BoonDocks36 likes this.
  4. Tom Griffin

    Tom Griffin New Member

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  5. Tom Griffin

    Tom Griffin New Member

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    I am having trouble contacting Barsony in reguards to a holster for my AMT BACKUP .380. I purchased their 57sST for "AMT BACK-UP. The holster I received is a "Gernick"and does not fit my weapon well. There is no forming or molding of the holster to fit the pistol making for a very poor fit. I WOULD NOT RECOMEND THIS HOLSTER partly do to manufacture errors and lack of communication. 3 phone calls. And 3 emails.
     
    BoonDocks36 likes this.