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Dealing with Ruger ???

Discussion in 'Rifle Discussion' started by sterzenbach, Jun 14, 2014.

  1. sterzenbach

    sterzenbach Bend Oregon Active Member

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    I think ive narrowed my scope issues down to my receiver "ghost ring mounts" being poorly cut on my mini 14. I've sent the scope to leupold and went through, had it professionally mounted with both ghost rings, and a picatinny ghost mount rail with normal rings, and all same results. Maxing out the scope doesn't change shooting 6-10in left of target.
    My question is... Has anyone had experience with Ruger customer service? Its a newer mini, finally just mounted a scope to my own horror. Are they quick? Stingy? Easy? Shipping covered? Any input would be nice.... I would call yet they are closed on weekends!
    Thanks guys
     
  2. Velzey

    Velzey Estacada, Oregon Gunsmith Gunsmith Bronze Vendor Bronze Supporter

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    Ruger is pretty good! Give them a call on Monday
     
  3. orygun

    orygun West Linn Bronze Supporter Bronze Supporter

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    I've only had to deal with them once and it was many years ago. It was a gun I'd bought used and they were awesome. Can't remember who paid for the shipping to them, but they paid for the trip back home.
     
  4. giddyupgo55

    giddyupgo55 Vernonia Active Member

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    I have delt with Ruger 3 or 4 times and it has always been good. Give them a call.
     
  5. sterzenbach

    sterzenbach Bend Oregon Active Member

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    Thanks guys... Im just really dreading whatever sort of long ordeal is coming.
     
  6. lazerblazer

    lazerblazer Portland Active Member

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    Ruger is so swift in their process, I just last month gave them a call after having issues with a SR 22 pistol. I have 2 of these pistols, the first one I bought was flawless and the wife wanted her own so I got the purple edition. This one was choking from the get go, no matter how clean it was no matter the ammo quality it was just a dud. I called ruger up, waited less than 5 minutes mid day to get a rep on the phone they asked problem got my info gave me a RMA number and emailed a paid shipping label. I sent it to them they replaced the slide assembly and barrel and function fired 40 rds of various ammo and said it was goladen. I got the pistol back in a week shipped 5/21 back on 5/29. I shot the pistol a few days later 100% function with 6 types of ammo on hand. They also gave me a free silicone cleaning . I am completely sold on buying another ruger product I the future without any worries. Just call them all will be well very soon!
     
    orygun likes this.
  7. MountainBear

    MountainBear Sweet Home, OR Well-Known Member

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    Ruger is generally happy as long as they are the ones fixing the problem. They have a long and infamous history in the gunsmithing community for being stingy with releasing parts for repairs. But since you want them to fix it, should be good to go.
     
  8. sterzenbach

    sterzenbach Bend Oregon Active Member

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    I did call yesterday and quickly had a rep on the phone. Rather than the normal asking for name, number, may be monitored, and what have you, she just plain asked "what can I help you with???" right away. Not something you run into these days. Il be shipping the rifle out tomorrow.
     
    orygun likes this.
  9. Modeler

    Modeler Molalla, Oregon Soccer Fan

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    If you have any aftermarket action parts remove them before shipping. The first thing they do is test fire the gun "for safety" and return the action to original factory condition, then keep your aftermarket (higher quality) parts.
     
    Chee-to and orygun like this.
  10. sterzenbach

    sterzenbach Bend Oregon Active Member

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    Ohh... I hope they don't mind the trigger job my gunsmith did. Id hate to lose that. Thanks for the warning Modeler.
     
  11. orygun

    orygun West Linn Bronze Supporter Bronze Supporter

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    Yeah, that would be a tough deal, but the parts are OE Ruger, just a little "dresed up". You'll probably be fine. In fact, I believe I'd stoned the trigger and sear on the Blackhawk I sent back and it was returned with that untouched.
     
  12. sterzenbach

    sterzenbach Bend Oregon Active Member

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    Nothing replaced, just dressed as you put it orygun. We'll see! I hope it comes back with my trigger set up.
     
    orygun likes this.