I bought a brand new Ruger Mark III two weeks ago and the first time I took it out the trigger bar would not reset after the first round fired. Called Ruger, they said to send it in and emailed me a prepaid label through UPS. I go to a UPS Store and they say, no, we're a franchise and we don't ship firearms, find another UPS. So I go to the UPS where I've shipped 500 rounds of ammo before and the two behind the counter have no idea what their policy is. One calls her manager at home, they talk, then hangs up and she says no, we won't ship firearms or ammo. I told her that this very same UPS Store shipped my 500 rounds of ammo three months ago and didn't have an issue with it, I even signed a waiver, so why won't you ship this piece of metal that's unloaded with no magazine. I was very polite the entire time. I say, don't you think it's a little odd that Ruger prepaid for UPS shipping, and I'm shipping a Ruger box to Ruger, and you say that it's UPS' policy to not ship firearms? (I'm just being upfront about the package contents). She calls her manager back up, tells her that I'm adamant about their store's policy (which the staff clearly doesn't know). She says they'll take it but won't guarantee shipping, that it might get shipped back to me and never make it to Ruger. I did thank her a few times for dealing with me and about the confusion. Has anyone else had this problem with UPS shipping a gun for repair?