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Bought a Caldwell "The Rock" shooting rest (bench tripod) probably around '03 or '05. The elevating wheel (looks like a big sprocket that you turn to elevate or lower the bag platform) failed, as it is threaded cast aluminum and (for some reason) was expected to bear on the threaded steel main stem.
Admittedly, I may "exercise" this piece of equipment at a much more frequent rate than the average guy. I considered this "failure" my fault, and to be expected. I just wanted to buy the part.
I went online and had a "chat", where a Rep was not very helpful, finally resigned myself to just replacing it with a 1" hex nut.
Stewed on it for a week, then phoned Caldwell. Guy there said "Wait a minute. I have a box of those. Hang on." (Lots of rattling around in the background) Then asked, "What diameter is your stem?". "One inch", I replied.
"Ohhh....hmmm, well that might explain why the chat guy had difficulty. They are 3/4" now. I don't have any of one inch"
"Hey, ya know what? I'm just gonna warranty the whole thing. Gimme your address."
5 days later:
The shooting industry used to be replete with outfits like this. Caldwell is still doin' it right.
Admittedly, I may "exercise" this piece of equipment at a much more frequent rate than the average guy. I considered this "failure" my fault, and to be expected. I just wanted to buy the part.
I went online and had a "chat", where a Rep was not very helpful, finally resigned myself to just replacing it with a 1" hex nut.
Stewed on it for a week, then phoned Caldwell. Guy there said "Wait a minute. I have a box of those. Hang on." (Lots of rattling around in the background) Then asked, "What diameter is your stem?". "One inch", I replied.
"Ohhh....hmmm, well that might explain why the chat guy had difficulty. They are 3/4" now. I don't have any of one inch"
"Hey, ya know what? I'm just gonna warranty the whole thing. Gimme your address."
5 days later:
The shooting industry used to be replete with outfits like this. Caldwell is still doin' it right.