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Boycott Fandango... Fandango sucks, aka badgering custumer service.

Discussion in 'Off Topic' started by Trlsmn, May 12, 2013.

  1. Trlsmn

    Trlsmn In Utero (Portland) Well-Known Member

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    I attempted to purchase two tickets last night and both times received this error.

    "Sorry, the order you are attempting to view either failed or does not exist."

    I purchased 2 tickets again and received the same error again.

    They billed my card twice and I received no tickets at all. I could not print tickets as there was nothing to print from the error page.

    I get home after purchasing tickets at the box office to find the billed me twice anyway.

    I got on there live chat to and waited two hours only to be booted of when the que got down to 1.

    There were so many complaints on facebook last night that they scrubber their page in the early morning



    Chat from today:
     
  2. nwo

    nwo Southern Oregon Well-Known Member

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    Fahhn Dahhn Goo!
     
  3. Gina Mac

    Gina Mac United States New Member

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    I purchased 5 tickets and was charged $1.25 each for a convenience fee and was inconvenienced. We attended Carmike 12-Westwood in Fayetteville, NC. The ticket window was closed and we had to wait in the concession stand line behind others that were just purchasing their tickets and also behind those ordering popcorn, soda, candy, etc. just to pick up our pre-paid tickets. I asked the Theater Manager if he could open a line just for tickets and he said no because he was short staffed. I would have left but we had already purchased our tickets.

    I requested a $6.25 refund from Fandango and they denied my request. It's unfortunate that they don't care about customer service.

    I WILL NEVER USE FANDANGO AGAIN AND I AM ASKING THAT YOU DON'T EITHER!
     
  4. Swedish K

    Swedish K SW Washington Moderator Staff Member

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    guess their customer service chat is manned by hand puppets like in their ads...
     
  5. BAMCIS

    BAMCIS Eugene Well-Known Member

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    These guys must be in charge of the obumercare website..........
     
  6. edogg

    edogg Western Washington Active Member

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    Your credit card company should take care of you. Just dispute the charges with them.

    Doesn't excuse the horrible customer service from Fandango, though...
     
  7. Fast Eddie

    Fast Eddie Vancouver Well-Known Member

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    Lol that is pretty entertaining. Those customer no service minions are tireless with their various incarnations of "we can't".
     
  8. ebugogo

    ebugogo Las Vegas, NV New Member

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    I went to see an early movie at the Palms Casino IMAX, but, after having bought my tickets from Fandango, I was pretty shocked to find out that I would have to go stand in the ticket line anyway to get my 3D glasses. So, because of Fandango, I was late getting into the theatre because I was stupid enough to assume that paying extra for the tickets online would somehow be faster. Of course, they said it wasn't their problem when I complained. Then I thought that maybe their crappy service was just a fluke, that is until I read all the complaints on Amazon from people who bought Fandango gift cards. It's a horrible company and I wish I had known this sooner, now I just want to help spread the word about how worthless they are.
     
  9. Mbeef61

    Mbeef61 SW PDX Active Member

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    I wonder if the OP got his refund
     
  10. DieselScout

    DieselScout S Clackamas County Well-Known Member

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    I only use Fandango to find movie times. Never use them to buy.
     
  11. NoFlinch

    NoFlinch In a van down by the river Owner of Cocaine addicted dog.

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    Who owns Fandango?

    "Typically", but not always, companies with this bad of service are owned by "folks from another country". They don't have a miniscule clue as to customer service, and could care less anyway.

    I could mention the typical mid east countries, but then I'd be labeled a racer, er, rocker, er racistor...yeah, that's it.

    Definition;
    A Rasistor. A person who is a Racist, or maybe not.

    Thanks for the heads up. I HATE these kinds of companies!
     
  12. DieselScout

    DieselScout S Clackamas County Well-Known Member

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    LMAO....Comcast!
     
    ZA_Survivalist and Mbeef61 like this.
  13. ZA_Survivalist

    ZA_Survivalist Oregon AK's all day.

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    This is as bad as Comcast.

    Horrible, horrible service.
     
  14. Oklahomie

    Oklahomie Marysville Active Member

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    Apparently Fandago was caught doing shady business with their customer's credit card info back in 09.
     
  15. Trlsmn

    Trlsmn In Utero (Portland) Well-Known Member

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    I did get a refund ;)

    Flixster is the way to go for showtimes