First off I would like to say i own several Rugers, and my intention is not to degrade Ruger but rather to find what your views on the subject is. Finally, i got my deer tags this year in the unit i wanted. But it just so happens that the unit has quite a few cougars that have been spotted in the area. So i decided that a powerful sidearm is a must. On that thought i traded some of my guns and ended up buying a new ruger lcr in 357. Excited to go try it, i took it out to the range to see what she can do. The 38 fmj was a pleasure to shoot. With such little recoil it was great. But then it was time for the big stuff, the 357. Loading the lcr with pmc 158 jsp 357 rounds. I aimed at the target and squeezed the trigger. Crack it was not nearly as bad as i thought. So i went to squeeze the trigger again. Crack, after i fired my second shot i noticed it was "shedding lead" back at me but only on the left side. So i adjusted my stance and fired the 3rd shot. Still getting tiny chunks in my face, i pulled the 357 rounds and loaded the cylinder up with 38 fmj's again. All five shot fine. So i loaded up the 357's again. First shot after the reload i ended up picking a small chunk of lead out of my skin right underneath my safety glasses. Truely i was lucky i had them on. After that i ran the rest of the fmj's through it and tried yet again to see if the shedding lead was a one time occurrence or if the revolver was off timing. It was still shedding lead. Upon closer inspection, after cleaning the revolver, i noticed the cylinder did not line up correctly with the barrel. I contacted ruger and they said it was defective and they want me to send it in. I sent the revolver to ruger on the 3rd of august. After a some waiting i ended up calling to see the status on it. Every time i call i get almost the same answer. "Oh we are waiting for (name here) too look at it again" Well the names went from the armorer to armorer then it was sitting on the desk of the manager to decide either to give me a new one or replace the parts they also told me i should be getting a call with the decision within the next few days. A few days past and i didn't hear anything so i called them again. The lady said it was still at the manager and they will get ahold of me. Well a few more days go by and still nothing. Eager to find out if i will even receive the revolver before i go hunting (i bought this revolver SPECIFICALLY for this hunt) i called yet again. The ruger rep sounded irritated and told me that i have called several times and they will contact me when the manager decides. I told him I'm sorry but i need to know if i will have it by my hunt and i am just calling due to the previous rep telling me to call on this day. He replied he got a hold of the manager and she was going to review and decide what to do by the end of the day. Well here i am 2 days later and no call. Yet again, i called to see what the status is and the rep then told me that the manager was out all this week. I told her that i'm sorry but i need to know if i must, yet again, trade/sell some of my collection to buy another revolver to take on my hunt. She replied that they will find someone to look over the situation and give me an answer soon. So yet again i am left in the dark waiting for a call. I am truly aggravated by Ruger. I have spent over 1500 dollars in the last 4 months on ruger firearms and accessories just to be jerked around. In my eyes that revolver should have NEVER left ruger in the first place. When looking down the barrel you can clearly see the cylinder does not line up with the barrel. Also when test firing even if they did not use lead bullets they should have noticed the excessive burst of heat that hits the left side of the shooters face. Again i am not dissing on Ruger, as my favorite rifle is the Ruger Gunsite Scout. I am merily trying to get suggestions on how i can possibly get my revolver back before the hunt so i don't have to trade my guns that do work just to buy another revolver that works as it should.