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feedback request

Customer feedback management (CFM) online services are web applications that allow businesses to manage user suggestions and complaints in a structured fashion. A 2011 study conducted by Aberdeen Group showed that companies using customer feedback management services and social media monitoring have a 15% better customer retention rate.

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Recent contents
  1. Joe Link

    Feedback Request  New version of Northwest Firearms, what do you think?

    I've been working on the next version of Northwest Firearms for well over a year now, a huge update including a completely re-written front-end and redevelopment of many popular features (classifieds being the big one, finally!). I'm happy to report that we're very close to the update here...
  2. Joe Link

    Feedback Request  Supporting Members, how many of you use Bitcoin? Should Northwest Firearms accept it?

    We've had a number of requests to accept Bitcoin (and other altcoins) over the years. This past month we've received several, all citing the anti-gun nature of most payment processors (such as PayPal and Stripe, both of which we rely on), and the possibility of them cancelling our accounts at...

  3. Feedback request Sig Bravo 3

    Looking to hear if anyone has one and what their thoughts are on it? Ive got a few Primary Arms GLX 2x prisms and I really like them. Yet they are perpetually out of stock. Curious if this might be another option in those regards? Also curious if the unnecessary pic rails can be removed...
  4. Joe Link

    Feedback Request  Lazy Loading Images

    In an effort to save server resources and speed up the responsiveness of the site we've installed an add-on this afternoon that will now lazy load images. In a nutshell, this means that images won't load until they're needed, which should increase page speeds. This saves resources by not loading...
  5. Joe Link

    Feedback Request  Should moderators be eligible to participate in our fundraiser giveaways?

    With our big 2020 Spring Fundraiser coming up next month, I was thinking this over last night, and I'd like to get your input. Back when we first started doing the giveaways we literally printed everyone's name on a piece of paper, cut them up, and drew names out of a bowl. Since there was a...
  6. Joe Link

    Feedback Request  Considering the removal of the Profile Posts feature - Thoughts?

    I'm considering removing the Profile Posts feature from the site, and I'd like to hear your feedback. Those who don't know what this feature is see this and this. I believe the original intent was to create something similar to a Facebook wall, where members can post status updates, post to...
  7. Joe Link

    Feedback Request  Northwest Firearms Version 4 - Opinions & Feedback

    Edit: We've set a date and time for the upgrade, Monday, July 15th @ 3AM - View the announcement here As some of you have heard, we've been working on the new version of Northwest Firearms for almost two years now. We're getting to the home stretch, meaning we're ready to hear your thoughts and...
  8. Joe Link

    Feedback Request  How many of you use the real-time chat?

    As we get closer to NWFA V4, we're analyzing which features we use and which might not make it to the next version. Judging purely on statistics it looks like the chat doesn't get used much, but I'd like to get some feedback rather than making the call just based on that. For those of you who...
  9. Joe Link

    Feedback Request  Review System Item Detail Fields

    As you can tell by playing around with it, we're making good progress on our new Review System. The existing reviews have been imported from the resource guide and most of what's left is housekeeping. One of the most powerful features of this system is the ability to refine the list based on...
  10. Joe Link

    Feedback Request  New Search System Trial

    It's no secret that, like many forums, our on-site search could use some major improvement. This is one area where forum technology has failed to keep pace with the industry. We've been testing various improvements on a regular basis, and we've finally found one that I believe is worthy of your...
  11. Joe Link

    Feedback Request  NWFA V3.1 - Post-Update Feedback

    This is the thread for comments, opinions, issues, etcetera pertaining to the NWFA V3.1 update :)
  12. Joe Link

    Feedback Request  NWFA V3.1 Beta Preview - Check out the new version of NWFA

    As some of you know, we've been working on the next Northwest Firearms website update since late last year. The main focus of this update is ease of use, many of the changes a result of member feedback. We're making this beta version available to our members to give everyone a chance to provide...
  13. Joe Link

    Feedback Request  Member Notes

    Not that I need anything additional on my plate right now, but I've been keeping an eye out for someone to develop a feature which would allow members to create notes on other peoples profiles which only they could see. - Member A clicks on Member B's profile page, then clicks on the notes tab...
  14. Joe Link

    Feedback Request  Donations + New Monthly Donation Meter

    First and foremost, I want to once again thank those of you who have donated. I've received numerous message afterward wishing you could do more and I want to reassure you, every little bit helps! :s0155: As most of you know, Northwest Firearms relies on donations and ad revenue to cover our...
  15. Joe Link

    Feedback Request  How should we separate and categorize threads?

    The way we categorize threads and separate the sections here has been mentioned quite a few times in the replies to the feedback request conversation I sent back in June. I created the image below to make sure everyone is on the same page as far as what's what. I'd like to use this thread to...
  16. Joe Link

    Feedback Request  Which classified category should we use for serial numbered frames, receivers, etc?

    For quite some time now we've asked people to place serial numbered parts such as frames, receivers, etc. (the actual 'firearm', according to the ATF) in the handgun or rifle section. For example, an AR15 lower receiver would be placed in the Rifle Classifieds section, though it is not a...
  17. Joe Link

    Feedback Request  Design Update - Sneak Preview

    A little teaser of an update we're working on ;)
  18. Joe Link

    Feedback Request  Uploading Images & Video

    There's no real way to post this without revealing an upcoming feature, so I'll just say it: Soon you'll be able to upload video and host it on our servers directly from your mobile device or computer (without a middleman, such as YouTube). I know some of you have been asking for this for quite...
  19. Joe Link

    Feedback Request  Moving the Online Now sidebar box

    We're considering moving the Online Now box near the bottom of the sidebar, just above the Site Stats box, in order to give the Recent Threads box a more prominent position. Anyone have any feedback, objections, etc?
  20. Joe Link

    Feedback Request  New Classified System Beta - Now Live

    Those of you who caught a glimpse of our new classified system during our last trial know that we've been developing this system since late last year. The main developer for this system (not someone we hired) has been very flaky, so development has been slow. On Monday I sent out our a...
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