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Review Summary

15
 
60%
5
 
20%
1
 
4%
3
 
12%
1
 
4%
Overall Rating
4.20 star(s) 25 ratings
Service
4.44 star(s)
Selection
4.38 star(s)
Value
4.25 star(s)

Helpful Reviews

Most helpful positive review
I've been a Northwest Armory customer for many years. I was... view full review
2 members found this helpful.
Most helpful critical review
Completely unhappy!
Not happy, customer service is highly lacking, and the male... view full review
11 members found this helpful.
Huge inventory; knowledgeable staff
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Attentive, knowledgeable staff
Bought my 1911 here. Helpful in selection. Easy buying process. Huge inventory from rifles to pistols & even some class 3 stuff!
Northwest Armory - Tigard
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Good selection, knowledgeable staff. I have bought and sold at this location.
Very nice little shop. Probably more stock per square foot than any other gun shop I have been in.
One member found this helpful.
Nice used gun selection
Overall Rating
4.00 star(s)
Service
4.00 star(s)
Selection
4.00 star(s)
Value
4.00 star(s)
Pros
  • Informative in selection
Cons
  • Can get busy so look around while wait
I have been coming to this business since 1998 (was Gun Broker then ) & they were patient in helping me understand firearms early on . There always seems to be a good amount of interesting used guns and one needs to stop in to see what's new . They treated me with respect and I to them . Give them a try .
appreciate their assistance
Overall Rating
4.00 star(s)
Service
5.00 star(s)
Selection
4.00 star(s)
Value
4.00 star(s)
Appreciate NWA assistance in evaluating some guns.
My go-to shop
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
4.00 star(s)
Value
5.00 star(s)
Pros
  • Small Business
  • Online purchasing
  • Friendly
I will always choose small business before large retailers.

My go-to shop in Portland and Tigard.

Will visit their Scottsdale store next time I'm in Arizona.
Excellent Products & Service
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Great to Shop Here
This Shop has just about everything you may be looking for. Very Knowledgeable Service. Great Selection of items.
great ammo prices.
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
nice employees, and great ammo prices. Will continue to shop there.
Great all around experience at Northwest Armory in
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • efficient/fast/knowledgeable
Bought 3 guns from them in November, and despite current conditions, always had a great experience. They were very patient and accommodating and took the time to get us into the right handguns. Will keep going back!
Always a great visit here
Overall Rating
4.00 star(s)
Service
5.00 star(s)
Selection
4.00 star(s)
Value
4.00 star(s)
I try to stop by this place and check out the guns and ARs. Great customer service here. Descent prices. Good to chat with the folks who work here especially Steve!
Vast and Excellent Firearm Selection
Overall Rating
4.00 star(s)
Service
4.00 star(s)
Selection
5.00 star(s)
Value
4.00 star(s)
Purchased my Maverick 12 gauge from this store and have been very pleased with their selection of firearms and their staff.
Good Shop | Friendly Staff
Overall Rating
4.00 star(s)
Service
5.00 star(s)
Selection
4.00 star(s)
Value
4.00 star(s)
Pros
  • Customer service
  • Stock
I've made a few purchases from this location. I've always received good customer service and their online and in-store inventory are always accurate at the Tigard location.

Good shop.
Not so good
Overall Rating
2.00 star(s)
Service
1.00 star(s)
Selection
2.00 star(s)
Value
2.00 star(s)
Pros
  • Some used firearms
  • Sometimes a good selection
  • There are occasionally deals to be found
Cons
  • Staff is disengaged and seemingly bored with customers
  • Staff ignore customers waiting
  • Small cramped and cluttered shop
Third times the charm - I've been to the Tigard store six times over the last two years, and actually tried to do business with them three of those times. I try really hard to support local businesses and the neighborhood teams but…

The staff always, always seem uninterested in customers and obviously your money, even when there is nobody else in the store shopping.

Ammo - only one box per custom still.

Trades - Ask lots of questions if you are thinking about a trade. They say they give you a "60% cash, and 70% store credit" on traded used guns. If you do that, I recommend you go back a few days later and see if your cash or paper receipt trade value matches what they are selling it for, or actually sold the gun for. Be careful…personal experience.

Not recommended!
Good shop. Friendly. Knowledgable staff
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
4.00 star(s)
Value
4.00 star(s)
Seems like a good shop. Hard to compete against the big stores and online retailers, but they hold their own.
One member found this helpful.
A little customer service goes a long way
Overall Rating
2.00 star(s)
Service
2.00 star(s)
Selection
4.00 star(s)
Value
4.00 star(s)
Pros
  • good selection
  • good email campaign
Cons
  • unfriendly
Arrived saturday afternoon to a long line out the door. Seemed like a good sign to me. However the people working there do not seem to understand the meaning of customer service. A simple greeeting, we'll be with you shortly, etc goes a long way compared to a downright surly/unfriendly demeanor when the customers ask questions. I had to fill out my paperwork standing in the sun outside, so there was some small mistakes the people working there were not happy to find. After filling out the paperwork I had about a 2 week wait time. Overall this was just a bad experience. I'm just going to go to bix box store if this is the kind of treatment you get going with the small guys. To his credit the elderly gentlemen who seemed to be running the store provider much better service once I finally came in contact with him. Getting through the line was another matter.
One member found this helpful.
Always helpful
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
3.00 star(s)
Pros
  • large inventory(pre-panic)
They were always helpful and full of inventory pre-panic
personable
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • great service
Cons
  • SO MUCH AMMO AND GUN YOU HAVE A HARD TIME WALKING THROUGH
pat and steve are great people PAT IS SEMI RETIRED
First time in and was treated beyond well by the seasoned fellas behind the counter.
Overall Rating
5.00 star(s)
Pros
  • Great In-Stock selection
  • Pricing - Beat the 3 other shops I looked at by 15%
  • Quick and efficient paperwork processing
  • Friendlier than friendly and patient with questions and such
Cons
  • None from my experience today.
Really appreciated a warm welcome into this small gun shop by two older or as I say "seasoned" gents behind the counter. They were busy and respecting social distancing and face masks and had a line out the door.

I was in for about 25 mins, was offered as many in-hand looks at all the handguns. I settled on a SW MP and got a great deal.

I'll go back there first next time when I'm ready for another purchase.
Small shop with good selection
Overall Rating
3.00 star(s)
Pros
  • Good selection
Cons
  • Unfriendly / Standoffish
I only went in once before Covid. Small shop with a really good selection of used firearms, including older lever actions. There were several Winchester 94's and an O-Pap I was interested in. I got a bad vibe from the staff, like walking into a locals only dive bar. I'm not sure if they thought I was there to steal, or what. I did buy a few magpul mags and never went back.
4 members found this helpful.
Completely unhappy!
Overall Rating
1.00 star(s)
Pros
  • COOL LITTLE STORE
Cons
  • Customer service needs attention BIG TIME!
Not happy, customer service is highly lacking, and the male employees are rude. We wont be back!!
11 members found this helpful.
Overall Rating
5.00 star(s)
Pros
  • No nonsense
  • Knowledgeable
  • Great selection
Cons
  • Slightly higher prices
Went in to help my buddy with his purchase and ended up trading in a 1911 towards a CZ SP-01 Tactical. They gave a higher price that some of the other shops around town and offered to order me the CZ as it was not in stock. Whole ordeal took about 15 minutes. Easy, fair, and concise! Glad to see that NWA replaced the less than stellar store that was here before.
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