First handgun I ever purchased was from them a few weeks back. My purchase started about a year ago when I was starting to look into different handguns, being prior military I had only really had the opportunity to shoot Berettas. I was wanting to know what the different features and reliability records of different models were. Mazama's was the first place I thought of, having grown up here and seeing it at the mall. I went in the store with a primary goal of expanding my knowledge of what the different models had to offer, how they felt and if I found something I liked make a purchase. After 10 minutes of looking over their selection, which given the size of the store was pretty good, I left without so much as a hello or can we show you something. Fast forward a year later and I have finally figured out what I wanted and it is now simply a matter of price. I had almost purchased my gun from another store the day before, but had to wait for my paycheck. I was actually on my way to the other store with the family when they decided they wanted to go shopping at VRC. Not really wanting to be dress shopping with the wife and girls I figure I'd kill some time at Mazama's. This experience was completely different then my first encounter. Almost immediately I was acknowledged and asked if I was looking for something, I told them what I was looking for and they pulled it from the case for me to look at. That's when I noticed the price was $50 less then the big box store I was headed to. Thirty minutes later I was walking out with my first gun. I returned a few weeks later, after obtaining my CFL, to purchase a CC holster. They were really busy, but was still acknowledged quickly once one of them had finished with his sale. He took time to pull my model of gun from the display case and start figuring out what it would fit in and if I would be able to CC with it there. Overall I took up a good 10 minutes of his time for an $11 holster. Then when I went to pay for it I found out I had a $10 credit for buying my gun from them, so I only paid $1. I know stores and employees have their off-days and that's what I will chalk up my first experience, the year prior, too. Definitely going to be one of the 1st places I look when I'm ready to buy my next firearm.