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Review Summary

30
 
42%
17
 
24%
7
 
10%
8
 
11%
9
 
13%
Overall Rating
3.72 star(s) 71 ratings
Service
3.70 star(s)
Selection
4.59 star(s)
Value
4.14 star(s)

Helpful Reviews

Most helpful positive review
I want to talk about Keith's again. Went out there today... view full review
4 members found this helpful.
Most helpful critical review
Keith's - Where the Customer is an Irritant!
Me, on phone: "Hi, do you have the (very common firearm) in... view full review
17 members found this helpful.
Keith's - Where the Customer is an Irritant!
Overall Rating
1.00 star(s)
Cons
  • Poor Customer Service. Again. Still.
Me, on phone: "Hi, do you have the (very common firearm) in stock?"

Keith's: "Maybe. We had it this weekend."

Me: "Ooookay. I'll drive over but I don't want to wait outside an hour in the rain if you don't have it. Could you check?"

Keith's: "No. You'll have to wait in line."

Me: "Um, thanks..."

Seriously, the guy wouldn't walk over to the glass counter or spend 30 seconds searching his computer.

For such a huge shop, you'd think they'd have their inventory online (NW Armory does). It's OK they don't...many gun shops don't. But if a customer calls, spending 30 seconds to look to see if they have something so the customer doesn't stand outside for an hour (yes, sometimes the line takes that long), unsheltered in the rain, only to find out you're out of stock doesn't seem unreasonable.

But to Keith's, it is.
17 members found this helpful.
Good Selection, Medium-to-Poor Service
Overall Rating
1.00 star(s)
Service
2.00 star(s)
Selection
4.00 star(s)
Value
3.00 star(s)
Pros
  • Great selection
  • Generally fair or close-to-fair pricing
  • Good selection of used guns
  • Frequent churn in used guns makes it fun to see "what's on the shelves this week?"
Cons
  • Poor customer-service
  • Occasional potential dishonesty
  • Frequently "talks-down" to customers
  • Will not hold themselves accountable for mistakes
This story was now around a decade ago, but colored my experience on Keith's. I was helping my friend by their first rifle. We talked about what they wanted to do with it and decided on a Savage Long Range Hunter. At the time we were going to gun shows regularly and I was always impressed by Keith's selection and willingness to order guns from their suppliers for anything you were looking for. Although I hadn't personally done business with them, the reps I had spoken with at shows seemed to be stand-up individuals. We connected directly with Keith themselves, got a quote, and he handed it off to one of his employees to make the order and let us know when it came in. They had one in the store, but apparently it was already spoken for. All in all the interaction was pleasant and professional and even though it was a little more than we could order it online for, we were happy to give business to a local company.

This is when things started to go wrong.

Once the order was in, radio silence. We weren't the type to bother them, so we left it alone. We were told originally that their supplier had them in stock and to predict a two week lead time. Two months later, we checked in for the first time and were told that the order was never placed and/or that paperwork was lost, but that they would put the order in right away and to expect a short lead time. This was a little frustrating because they had enough paper to hold my friend's contact information and know what he wanted, but never contacted him to rectify the issue. After the previous call, this time we gave them a couple weeks and called to make sure things were going smoothly. They didn't return messages so we had to call several times over the course of a week or two to get through, and after we explained the situation they put us on hold so that they could get Keith. After a couple minutes Keith got on the phone and explained again that the order wasn't yet made on their end due to a stock-out, and asked for two weeks to sort out a supply. I wouldn't say he was rude, but he was his trademark curt and unapologetic.

Well whatever, things happen. We kept our big-boy pants on and agreed. A couple weeks later we got a contact from one of their reps that said they had found a new source on the rifle; that it would once again be a two week turnaround time, but that the price would be a couple hundred more than we had been quoted originally. At this point, alarm bells were going off in my head; we had already played too much cat and mouse, and now prices were going up due to issues that by all means were because they didn't hold up their end of the agreement and order either of the two previous times they said they were going to.

At this point I was effectively embarrassed that I had ever recommended this place to my friend and that he was having a very poor first gun purchase experience. I began counselling him to pull out while he could. He decided to give it one more go. He gives the go ahead to the rep at the new price who said they were putting the order in the moment we hung up. Any guesses as to what happened?

Two weeks go by again, then three, then five, and we give another call to inquire. We spoke with Keith who, when my friend expressed that this order was supposed to have been two weeks and was now running on a little over six months, Keith became defensive and rude. He blamed his employees, he blamed their suppliers, he blamed us, but I don't recall him taking responsibility for the problem. It wasn't a yelling match, but it didn't go anywhere productive.

At that point we decided that we were going to cancel the purchase. Having been burned on the experience we pivoted to a different model, chose an online vendor, and had the order bought, shipped, and picked up from a different FFL in less than 3 weeks.

In summation, I don't think Keith's are bad people, but ultimately they didn't meet my expectations or minimum requirements of actually successfully completing an order with them. The constant run-around we got was exhausting and annoying, and while we were able to keep a constant decorum, we ultimately didn't get what they agreed to provide.

So that whole experience above is one thing but in addition to this I will say the business as a whole operates under the assumption that you as a customer are an idiot. Don't get me wrong, I completely understand this mentality, and with Keith's being a big name in the area I'm sure they get a lot of first time buyers. This is a common business dilemma, but the problem is they don't pay the attention or care to tell when you do know what you're talking about, they'll just keep talking down to you. Not every rep does this, but I've experienced it a few times and seen it many more as a "fly-on-the-wall" at shows or in their storefront. It's consistent, small annoyances in this way that don't make either party look good. Things like someone saying "I'm looking at getting a Glock 22" and they'll respond "what caliber are you looking at?" I get it, they're trying to give me the option to out myself as a dummy by saying I want a G22 in 9mm or somesuch so they can better assist me, but that makes us both look dumb. It'd be nice if they gave me the benefit of the doubt and showed me what I asked after instead of doubting me; let me prove I'm an idiot before treating me like one.

My last point is one of encouragement; if you know what you want, and Keith's has it on the shelf, I could be a good place to walk in with money and walk out with a gun. Even though I didn't have that experience, I've seen a lot of people walk out with smiles and firearms. Their LEO trade-in Glocks in particular maintained an excellent value for customers for a long time (although I'm not sure what those stocks look like here in 2021). If that's the experience you're looking for, give it a try. I recommend you spend a little time in the store just listening to customer interactions and browsing before taking the plunge, see if they're a good fit for you. If you're looking for something that's not on the shelves today, I would recommend going elsewhere.
8 members found this helpful.
It seems like they don't like their customers.
Overall Rating
2.00 star(s)
Service
1.00 star(s)
Selection
4.00 star(s)
Value
3.00 star(s)
Pros
  • Good selection, good technical knowledge
  • Once they start to recognize you, they might treat you with some respect
Cons
  • It seems like they don't like their customers. Abrasive, terse, and combative with anyone they don't recognize.
  • They won't help you if you have problems that were not obviously their fault.
I've been coming here off and on for 20 years now, buying and selling. Keith is a good guy, some of the staff who recognize me show a modicum of respect, but every time I bring in new people, and when I watch them interact with customers in general, they seem to resent the very presence of people in their store. They treat customers like they are an inconvenience to them and they have much better things to be doing with their time.

It has been an ongoing issue. You shouldn't have to spend tens of thousands of dollars over two decades to be treated with some basic respect.

That all said, I have put up with it for 20 years and I still go back. I won't send new gun owners in there alone though.
5 members found this helpful.
Overall Rating
1.00 star(s)
went there three times to do trades with Keith, last one was for a browning high power made in Belgium i've had for over 20 years sitting in my safe. I wanted to use it as trade toward another gun. The trade value he gave me was much lower (200.00) than i would have got just selling it to cabelas, and i told him that. As soon as i told him that he goes on a rant about cabelas and gun prices in general and telling me my gun is not worth what they are offering and some more trash talk i won't post. In The end i went to another gun shop who had what i wanted for the same price and gave me what i wanted in trade. I have tried three times to do business with him due to the store being less than a mile from my house but i'll never go back in there again.
5 members found this helpful.
Overall Rating
5.00 star(s)
I want to talk about Keith's again.

Went out there today looking for a new, to me, revolver! Got there and had to use the restroom, came back out and was waiting for the next staff member.
One of the gals asked me if I needed help and came over!
I must have looked a little green from the new chemo therapy, because she took one glance and asked if I was alright! I told her, no just started the chemo. She immediately took me by the arm, brought out a stool and sat me down! Then she showed me all the used .22 revolvers in the cabinet, nope, not those! She then went over to the desk area and brought out "MY NEW GUN" love at first sight! After checking it out I said I'd take it! Then she helped me with the forms, (chemo brain is a real thing) and we completed the transaction. I asked if I could wait in my car at the front, and she could wave she said I sure could, and that she could come out to me to transfer the gun, which she did! A real sweetie, there!
Now I know that Keith's is a polarizing place, love 'em or hate 'em!
Long been my favorite LGS because just because of how they operate! I don't want time wasting, gun fondling, yappers holding me back! I know what I want and both sides spit it out and get 'er
done!
You can imagine my surprise at the time, effort and kindness that I was shown! She treated me like a fairy princess! :D
One other thing. I got exactly what I was looking for, Ruger SP101, used, immaculate and tight, lock, box, and manual for under $450.
Great selection, great prices!
4 members found this helpful.
I had a great exsperiance buying from Keith's sporting good
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Lot's of Girls and guns, gotta like that...
Cons
  • No real negative other then Me not knowing about a sighn in sheet until I was there awhile but I was pretty well entertained looking at everything...
Perfect transaction and perfect experience...

I went in to Keith's for a certain pistol after calling to confirm they had it,
In addition I've been looking for another pistol since the covid crud started, I found it at Keith's for half the price of gunbroker while looking at the abundant inventory they have...

Keith himself took care of me, Keith did a mighty fine job...

100% AAA +++ Positive experience...
3 members found this helpful.
Not perfect, but very close to it.
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
4.00 star(s)
Pros
  • Selection
  • Availability
  • Variety
  • Helpful
Cons
  • Boomer customers
  • Queue times
As someone who is relatively new to guns and got into them during the worst possible time (the pandemic), Keith's ended up being an outstanding resource. It really does stand above its competition as a store with helpful and knowledgeable employees. Most other stores want you to get in, get what you already had in mind and get the f*ck out. I don't blame them, particularly when demand for everything is off the charts.

Keith's Sporting Goods is expeditious when it comes to getting you the item(s) you need while simultaneously being patient and understanding if you have questions or need help. To top it off, they have the most impressive selection and variety of any gun store in a 50 mile radius. Quite literally a little something for everyone. Furthermore, the pricing and supply isn't horrendous despite the insane demand which left me quite impressed.

There are only 2 aspects keeping me from giving Keith's Sporting Goods a perfect score. First and most importantly, some of the boomer customers. You know the type. The 70 year old with a bushy moustache and a gut the size of a beanbag chair who goes in and stands around chatting up an employee for 45 minutes, asking to handle a gun he's not remotely interested in buying and then leaving with a tiny box of 22LR, having wasted nearly an hour of everyone's time. This segues perfectly into my only other gripe: The Covid Line. Yes, having to wait outside behind 5 to 35 other potential customers. Generally, not something I'd have an issue with. Plenty of stores are doing the same thing. But when you combine these 2 together, it's hard to keep your temper in check when you're waiting in line for 2-3 hours because Uncle Jimbo needs his daily dose of social interaction at the cost of inconveniencing countless other customers.

I guess my summary is this: If you have some legitimate questions about a firearm that you both (A) have the funds for, and (B) are actually considering buying, then this is the place to go. Just note that the conspiracy theorists and boomers ahead of you in line will want to talk the employees' ears off for a solid hour or more each...

Overall, I give it a 4.6/5
3 members found this helpful.
Lots of guns
Overall Rating
2.00 star(s)
Service
1.00 star(s)
Selection
5.00 star(s)
Value
4.00 star(s)
They had a great selection last time I was there, but I will never go back. The employee I was dealing with mocked me to another employee when I asked about a more expensive gun then he personally owned.
3 members found this helpful.
Overall Rating
5.00 star(s)
Pros
  • They have a huge inventory. Ask and ye shall receive.
  • The prices are always encouraging. Usually better than anywhere else.
  • They are efficient on the National Instant Criminal Background Check System.
  • They are well-informed on every aspect of firearms.
Cons
  • Very busy at times. Especially after work.
Keith Ward has his family working in the store. It helps keep things running during a slam.
Also, there is little chance of getting a bully-butt salesperson.

His son, "Joe", is a wise azz, but in a good way.
His wife, Maria, is an angel in every way!
His daughter, Anjelica, knows her stuff.

Answering the phone is not their strong point. I live with it and appreciate it when I'm in the store.

Come in, snag a helper, state your wants, hold the attitude, and leave with a smile or more!
This store and people are worth your patience!
If you are a socially-impaired, I suggest shopping at slack times like 2 PM.
3 members found this helpful.
I buy from Keith's every year.
Overall Rating
5.00 star(s)
Service
4.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Acquisition and Selection
  • Relationships established and maintained over time
Cons
  • Very busy, not for someone who has not done their research.
I have had nothing but good experiences with Keith's, but that requires a bit of work on the buyer side. The work is in knowing what you want (or at least have an idea) before you go. Keith's will move heaven and earth to get you what you want, but do to the volume nature of their business, do not always have the time to hand-hold new shooters or window shoppers. If you go in with the expectation of being "wined-and-dined" you will be disappointed. If you go in with the knowledge that they will not overpromise, they will not underdeliver, and they will be straightforward, getting you the best price they can, you will be quite satisfied with the experience.
3 members found this helpful.
Keoth's Gresham
Overall Rating
3.00 star(s)
Service
2.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Great selection and price.
Cons
  • Snobby
Well, I keep going back when I want a new firearm due to their price and selection. That said, I may be done with them anyway. The staff seems a bit snobby, and at times like the customer is interrupting them from something important. They need to remember who keeps them in business.
2 members found this helpful.
Go elsewhere for supplies
Overall Rating
3.00 star(s)
Service
2.00 star(s)
Selection
3.00 star(s)
Value
1.00 star(s)
Pros
  • Local shop, a lot to choose from
Cons
  • Some staff mostly cares about commission
I live within 1 mile from this shop. The owner Keith and his wife are great. I've bought everything from rifles, handguns, magazines, ammo from each and they always treat me well.

One staff in particular the asian one, Twan clearly cares more about his commission, so much so that my interaction with him the last 3 times I've been there means I won't be returning.

I came in looking for a rival sfx trophy edition which they did not have. He quickly lost interest and try to sell me on another more expensive gun. I declined and before I could finish he proceeded to walk away.

I asked for magazines for another firearm which they also didn't have. He began to walk away again.

Third time stopping him since they require you sign in or else I would have just waited for another available sales rep. I ask for ammo, he grabs 1 box and proceeds to walk away. I wanted 3, so I flag him again and ask for a different caliber. AGAIN he proceeds to walk to the register before I could finish.

Two previous experiences were similar when shopping for rifle case and ammo

It's a shame I drive by here almost daily yet I am more driven to go to AFT.

Everyone else there is at least helpful if you happen to be called by them, young white guy being the most helpful
2 members found this helpful.
Overall Rating
1.00 star(s)
Pros
  • None
Cons
  • Horrible customer service, refuse to spend my money here.
Used to make the drive, went in a while back stood at counter tryin to buy a $1100 bicentennial browning hi-power. Said something to two different workers they weren't busy but both told me just a min. After standing there for 10min with money in hand I went elsewhere and spent my money. Refuse to waste time on these dbags.
2 members found this helpful.
Know what you want before you go.
Overall Rating
2.00 star(s)
Service
2.00 star(s)
Selection
5.00 star(s)
Value
3.00 star(s)
Pros
  • Great selection.
  • Okay customer service, depending on who you get.
Cons
  • Outright poor customer service.
  • Lousy attitudes.
I've dealt with Keith's off and on over about the past 15 years or so. That being said, I've never actually bought a gun from them....the last time I was in their store was probably around 2014 or so (I had to make up the date in this review), maybe earlier (2012?). However, I've seen both the good and the bad from this shop.

One time I went in there, and the experience was very pleasant. The guy I spoke to was helpful and knowledgeable and very polite.

Another time I was given an eye-roll and sarcastic reply by some bald-headed d-bag at the Expo Gun Show because I had the audacity to mention a competitor's prices on an AK-47....I walked right over and bought said AK-47 from their competitor because of that interaction (I still have it, in fact), and I'm glad I did because the man I bought the gun from was extremely polite and appreciated my business.

Another time I went in there, and a redheaded freckled girl, I guessed probably mid-to-late teens at the time, looked completely disinterested in what she was doing and handed me pistols to look at without checking them first, and with two fingers as if she were handing me a bag of dog crap or something. She was probably related to Keith somehow; his niece perhaps; I don't imagine she lasted long.

If you want my advice: go in there confidently, with a clear idea of what you want, when you are ready to make your purchase. If you go in there to wander around aimlessly and slump against the counter like you just ran the Boston Marathon, then don't count on much. They are watching each customer carefully, and those that appear to know what they want get their best service. Those that don't, won't.

Remember: they get away with this because they are the largest firearms dealer in the region. They can afford to be rude and condescending towards people, because for every bad customer experience they have, there are 5 more people lined up who want something. Be confident, and know what you want before you go there. Otherwise, go elsewhere.
One member found this helpful.
Great Gun Shop in Gresham, OR
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Keith's Sporting Goods has been in Gresham for many years. They have a solid crew of well-informed employees. They are no nonsense folks, and take their job seriously. It helps, during these "pandemic" times to know what you are looking for before you go in, Unfortunately, because of the crush of people, it is difficult to take the time to help a customer refine their search if they don't have a good starting point to work from.

That being said, they are knowledgeable, and are great with their customers. I came in a couple of weeks ago looking for a Freedom Arms Model 83 in .454 Casull. I was also looking at a Ruger Super Redhawk in the same caliber. They actually had one of each, a used Freedom Arms, and a new Super Redhawk. Okay, I know I'm opening up a can of worms, because there are diehards out there on both sides, and to each their own. The Model 83 was the one that I wanted, and it was in perfect condition! It even came in the original box. This is to illustrate the inventory that they have there at Keith's. Go into any big box store and it looks like they had a Black Friday sale the day before. Not at Keith's. Even during this time, there are plenty of long guns, shotguns, semi-auto platforms of various persuasions, and handguns of all types. All this, and the prices are still very fair.

I needed to ship my Casull to the manufacturer to have some custom work done on it, and they took the time to deal with that too. I want to highly recommend Keith's Sporting Goods in Gresham. Stop by if you're ever in the area. You won't be disappointed.
One member found this helpful.
Overall Rating
5.00 star(s)
Pros
  • Great service, Great selection
Cons
  • Small place
I was in made my selection, purchase and out with in 15-20 minutes. Great service Great selection
One member found this helpful.
Overall Rating
3.00 star(s)
Pros
  • Lots and lots of guns. Great deals on used guns sometimes.
Cons
  • Keith is a jerk. And for being the self-proclaimed biggest gun shop in portland, they are horribly understaffed and never ever answer their phones. Their overworked staff are often rude and/or unhelpful too.
If you can deal with the staff, location, and Keith, then you will likely find what you're looking for. Sometimes for a great price. But is it worth it...
One member found this helpful.
Overall Rating
1.00 star(s)
Pros
  • Lots of guns.
Cons
  • Keith & every employee I met has a pompous, swaggering attitude like you are an idiot and they are doing you a huge favor by being there. They're worse than auto, and even motorcycle dealers.
Unless you have a legal Ativan or Valium tablet to take an hour before entering this place, do your nervous system a favor and SHOP AT A DIFFERENT STORE!
One member found this helpful.
Overall Rating
1.00 star(s)
Pros
  • NONE
Cons
  • Where do I start
after spending $2600 at them over the past two months I realize now that money was really wasted. as soon as I had any problem I contacted Keiths, and was immediately inundated by yelling Angry Men really who didn't know anything at all about what they were talking about ...after letting them know that I was a veteran their attitudes still didn't change.. their are so many better places to spend money.
One member found this helpful.
Overall Rating
1.00 star(s)
Pros
  • inventory
Cons
  • horrible customer service
quit buying there years ago they act like your wasting their time. They act like your an idiot if you ask them a question.If you want to go to a shop that treats you like they want you there go to Northwest armory. Great inventory, good prices, great people.Bought many firearms through them, always a great transaction
One member found this helpful.
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