Keith Ward has his family working in the store. It helps keep things running during a slam. Also, there is little chance of getting a bully-butt salesperson. His son, "Joe", is a wise azz, but in a good way. His wife, Maria, is an angel in every way! His daughter, Anjelica, knows her stuff. Answering the phone is not their strong point. I live with it and appreciate it when I'm in the store. Come in, snag a helper, state your wants, hold the attitude, and leave with a smile or more! This store and people are worth your patience! If you are a socially-impaired, I suggest shopping at slack times like 2 PM.