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Review Summary

16
 
70%
0
 
0%
2
 
9%
4
 
17%
1
 
4%
Overall Rating
4.13 star(s) 23 ratings
Service
3.62 star(s)
Selection
4.17 star(s)
Value
3.77 star(s)

Helpful Reviews

Most helpful positive review
adams a good guy! good shop to go to in keizer. only shop we... view full review
3 members found this helpful.
Most helpful critical review
I hate to give a negative -ish review to CoA, so let me lead... view full review
8 members found this helpful.
Good crew
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Knowledgeable and friendly
I've done several FFL transfers and a firearm purchase here. The crew has always friendly and helpful and they have a great selection of firearms and gear.
Used to be better
Overall Rating
2.00 star(s)
Service
3.00 star(s)
Selection
3.00 star(s)
Value
3.00 star(s)
Pros
  • Adam seems to be a nice guy
Cons
  • Will not honor their own websites pricing on transfers
Usually do all my transfers there it lists online $30 including background check, but it is $30 + $10 for the background check when pointed out they say oh that needs changed then charge you the $40 anyways and never change it
Would NOT Recommend!!!
Overall Rating
2.00 star(s)
Service
2.00 star(s)
Selection
3.00 star(s)
Value
3.00 star(s)
Pros
  • Don't remember name- but younger guy was helpful
Cons
  • bad communication
  • little to no service
  • overcharge
  • not customer oriented- read details
Horrible Service. (As a new customer)

1. Private person to person gun transfer.
- After background check was approved, I go to pickup the firearm....
I was given the firearm and decided to stick around and make an eAccount (fingerprints,etc) thru SilencerShop. Right before I leave, another rep. stops me and said, "oh it looks like your approval was a lil over 30 days ago...." He requested my gun back and made me pay a second time and wait for a second approval on the same gun!

2. The SilencerShop eAccount I made..... was for an SBR purchase. My first SBR/form 4. Coat of Arms helped me thru the whole process and told me I was done and they would submit it on their end. I didn't know better and didn't know I was supposed to get a confirmation email,etc..... I have the receipt for the transfer transaction, waited 12 months..... NOTHING. When I called in, because they didn't notify me, they apologized because it looked like Silencer Shop never got the credentials or whatever they needed from Coat of Arms..... They made an excuse about having employee issues during that period....blah blah blah.... Long story short, it took almost 2 yrs for my form 4 due to their negligence.

I did finally get the transfer done. After Coat of Arms had me making several calls to SilencerShop and ATF....For me to find out SilencerShop (explained the situation) but needed to hear from Coat of Arms.

Poor service- Making customers do their leg work
Great service
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
had an issue that they were able to take care of very quickly.
An in-depth CHL Course
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
4.00 star(s)
Pros
  • Informative
  • Detailed
  • Great Q&A
A great concealed carry class with a wealth of knowledge. Adam goes in to depth on laws, ballistics, situational awareness, observation, avoidance of conflict where possible and repercussions to an alleged lawful defensive. I would recommend the course for anyone new to firearms just for the information alone. For the more knowledgeable folks it's a good option to have the ability to get Oregon, Utah and Florida CHL. That will cover you in forty states. They provide a lunch and snacks but its always good to bring some as well. Also bring a pen and paper. Even if you are a seasoned marksman, you might find a few noteworthy pieces of information to wright down. I know during our class we spent a vast majority asking questions and the hypotheticals. This was invaluable in understanding your obligation as a lawful gun owner.
One member found this helpful.
Used To Like Them, Not So Much Anymore
Overall Rating
2.00 star(s)
Service
2.00 star(s)
Selection
4.00 star(s)
Value
2.00 star(s)
Pros
  • Great Selection
  • Gunsmith Service
  • Adam Is Awesome
Cons
  • Customer Service is abysmal and often non-existant
  • Prices are high
  • Credit Card Fees (can be a dealbreaker)
  • Consignment
  • Messy Store
I used to use CoA for a couple years. I'm about 3 years into owning and using firearms. Adam was my go to guy (the owner) for quite some time. He's knowledgeable and often explains things in a nice professional matter. They also carry some good stuff! And things I wouldn't normally see.
When Adam isn't there, it's an absolute nightmare.

I bought a CZ75BD and one of the guys (Scott) was there eating BBQ at the counter. He hands me the gun without wiping his hands. Gross. I ended up going back to buy said CZ because I had learned it was discontinued and I couldn't find one anywhere else. Another guy helped me and he proceeded to ask me why I would spend that amount of money not on a "gucci'd glock". I had to defend my reasoning on why I wanted a full size, all metal, hammer fired gun with a decocker. It was super annoying, because he kept trying to push a glock or a sig on me.
Their response time when sending an email or any other kind of message is non existent. Good luck. Just go in or call.
Also, if you have any consignments with them, it will take FOREVER to get paid for them. Their prices are also strangely higher than everyone else. They had a Sig P322 for $475 but I went to a different shop and ordered the same thing and they sold it to me for $399.
Great local shop
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Selection, service, gunsmith service
Great local shop, people are knowledgeable and great to work with. Service is top notch!
Good local FFL
Overall Rating
3.00 star(s)
Service
3.00 star(s)
Selection
3.00 star(s)
Value
3.00 star(s)
Pros
  • Close to me
Cons
  • Most things can be found cheaper online
It's close to me. I go there for transfers. Selection is pretty limited as far as AR's and cost is retail so I don't do much shopping there. The owner seems pretty nice.
My go to shop in Keizer, OR
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
My go to shop is Coat of Arms in Keizer, OR. I did not see this on the map so I wanted to say something about them. The owner is very knowledgeable and even teaches concealed carry classes (Oregon and Utah). Additional staff are very friendly and can answer pretty much any question you may have. I havent been in there and had a single bad experience.
One member found this helpful.
Held Tax Stamp for over 10 months no notice
Overall Rating
2.00 star(s)
Service
1.00 star(s)
Selection
4.00 star(s)
Value
3.00 star(s)
Pros
  • Looks like good inventory
Cons
  • No communication
  • Held stamp for 10 months with no notice
Coat of Arms held my stamp for over 260 days.

October 9th, 2020 = ATF Mailed the Stamp
July 3rd, 2021 = I picked up my Stamp and can.


I just now picked up my CAN from Coat of Arms. It is less than 24hrs since I confirmed it was actually there after I called them yesterday afternoon. Its been 268 days after the stamp was mailed from Portland OR to Coat of Arms in Salem OR.

I called 3 months ago and ask for any updates on it. I was told nothing was in yet, the person even called me back 15 min later to say "nope not in yet, I double checked".

A friend that also purchased a can from them via. Silencer shop got a call his was in 3 months ago. When he picked it up he said the employee there told them they "found a stack of stamps in a desk". This is why I called at that time.

This month crossed the 13 month time frame of the check being cashed by the ATF. I new somthing was not right. Yesterday I called and spoke with a person at Coat of Arms and he found and confirmed my stamp was there. I was told:

"We tried calling your number but its a business with no voicemail set up"
"Called on "1/16/21 and again on 6/3/21" This is also noted on the envelope of my stamp, both with notes of "NO VM Option" and "Business that does not have a VM stet up".

Few issues with this.
#1 in the dozen or so stamps I have purchased from Silencer shop every dealer has been able to contact me. (Rich's Gun shop, Curts Discount Shooter Supply, TJ Gun Sales) This is the only time I have used this shop.

#2 my business has 3 full time CSRs manning the phones, and we very much have voice mail set up. Staff may miss a call now and then but rest assured we have live metrics that track messages left and how long it takes to return that call. There is no voice mail issues.

I was told they have had some staffing issues and they are correcting the problem. I get that, but over 260 days is just not a simple "sorry about that". I purchased the can via SilencerShop website, this means Coat of Arms was charged a 2.8% commission for the sale out of their profit. However they still made decent profit on the sale. It would be reasonable for them to OWN their staffing issue and at a minimum offer a credit in their store for their error. Where as the staff was plesent when picking up my can there was no attempt to make any amends for their in house issue. As I shared, I already have plenty of cans its not my first so I have been shooting quite this whole time. If it was my one and only I would be lived.

I want to support LGS, why I through the business to them even with them being a 2hr round trip drive. But unfortunately this whole experience says DO NOT use Coat of Arms for your NFA transfers. I hope they have fixed their problems but 260 days and no attempt to issue a consolation says move on.

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One member found this helpful.
Great Service
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Have done two transfers here now. Also picked up a new piece of hardware this weekend and some accessories. They were very knowledgeable and friendly.
One member found this helpful.
They know their stuff
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Value
4.00 star(s)
Have been there several times and these guys are helpful and know what they're talking about. They can do gunsmithing work and have a Silencer Shop kiosk. They now do hydrographic film dip and I'm thinking about having a barrel shroud done in a carbon fiber look.
One member found this helpful.
Overall Rating
5.00 star(s)
Pros
  • Great staff, plenty selection and on the ball for service
Cons
  • None during my experience.
Stopped in looking for a Magpul trigger guard and pin. Took care of me and even managed to get me to walk out with 3 other items!:s0140: Highly recommend and will support them again in the future.
One member found this helpful.
Overall Rating
5.00 star(s)
Pros
  • Honest
  • Fair Prices
  • Good Inventory
  • Open Sunday
I visited the store earlier this year and purchased a scope. They have very competitive pricing and a large inventory . No question I would buy from them again in the future.
Overall Rating
3.00 star(s)
Pros
  • Location
  • Veteran owned
  • Staff knowledge
Cons
  • Unresponsive
I hate to give a negative -ish review to CoA, so let me lead with positives. They are close to me, they often have a good selection, and I've had no issues having firearms sent there by vendors and doing FFL transfers there. They typically have not been misogynistic or unpleasant or mansplainers, and that's important to me as a female shooter. I've always been willing to spend the extra 20 bucks over what i can do it at for with one of my gun club's FFL as a club member because i want to support my local gunshop. Competent local gun shops are an important resource.

However - I went to them to try to get knowledge for my first AR, and I was given time and knowledge - most appreciated. We worked up a list of parts to complete the weapon and I was told, quite fairly, this being the time of COVID, everything would take longer, but they'd order them for me and i didn't need to put money down (i did buy a lower from them at this time). So far, so good.

This was all in mid-March. At first, I was given timelines for arrivals of parts, but almost nothing materialized. Ok, I know it's plague time. But we're now in June, and all they have told me they have is a stock, and a handstop. I've asked a few times, normally once a week, if there were updates, did they need me to pay for what they did have, did they need me to prepay for stuff still not received, did they lose the list of parts needed, we could make a new list, etc. nothing. Understanding they're busy and this is plague time, it's still not a good way to treat a customer.

I'm just one customer and I don't deny they can be very good if you play to their strengths. About me, I shoot a lot (over 20,000 rounds in 2019), compete in USPSA, IDPA and Speed Steel, and understand the world does not revolve around me in any way. I know they have other stuff to do. I'm just relating my experiences, and your mileage may vary.

EDIT - if it's not clear, I like these guys and appreciate what I've been able to do there, in the past, before this. In response to a few PM's I've received, yes, I'm going ahead and completing the AR myself, and already have a carbine done so all is well.
8 members found this helpful.
hmmm
Overall Rating
1.00 star(s)
Service
1.00 star(s)
Selection
3.00 star(s)
Value
2.00 star(s)
Pros
  • they ceracoat
  • decent selection of glock style and AR style firearms
Cons
  • customer service seriously lacks
  • closed without notice for the entire business day, no sign or note on the door, left message didnt respond for three days
  • messy place, random piles of part and stuff everywhere, firearms random placed around the store
they are basically the "gunroom" of Keizer, I plan to avoid doing business there.
seems like since moving to the new location they arent interested keeping up the reputation they once had
2 members found this helpful.
Overall Rating
5.00 star(s)
Pros
  • Friendly and effective ... and open Sunday's!!!
Used this shop for an FFL transfer on a Sunday. One of the few that are open on a Sunday to help support required FFL transfer. So appreciated this offering, where they are one of the very few in the W. Valley that do this.

Staff was friendly and effective!
One member found this helpful.
Overall Rating
5.00 star(s)
Pros
  • Friendly, on the ball and respectul to everyone.
I can't say enough about the service there. Whenever there is an opportunity to deal with a Veteran owned business I will go out of my way to do business. A Marine so that says it all.
2 members found this helpful.
Overall Rating
5.00 star(s)
these guys know their stuff and are more than willing to share that knowledge. Every time I go here is like visiting friends and if they don't have what I want/need they will get it in short time. I will definitely be a forever customer here!
One member found this helpful.
Overall Rating
5.00 star(s)
I have had them do a few $25 transfers for me. Last time I bought a home-built AR from a guy and there was an issue with it failing to fire sometimes. I'm sorry, I don't know the owners name, but he was curious and while waiting for the transfer approval, he re-installed the hammer spring correctly at no charge. These guys make me feel like I'm visiting friends and FWIW, their prices are competitive. Ken in Corvallis
One member found this helpful.
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