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Review Summary

30
 
46%
26
 
40%
7
 
11%
2
 
3%
0
 
0%
Overall Rating
4.29 star(s) 65 ratings
Service
4.52 star(s)
Selection
4.61 star(s)
Value
4.29 star(s)

Helpful Reviews

Most helpful positive review
My latest Deal Went Extremely Well
I've not always been pleased with the customer service at... view full review
2 members found this helpful.
Most helpful critical review
This used to be one of my favorite shops to visit. I'd go in... view full review
7 members found this helpful.
Decent place with a good selection.
Overall Rating
4.00 star(s)
Service
4.00 star(s)
Selection
5.00 star(s)
Value
4.00 star(s)
Pros
  • Easy transactions
Cons
  • usually busy and may take a little time.
I have been here multiple times. Overall experiences have been good. Online transactions are very easy order online and pick up in store. At time the can get pretty busy and if you are looking for some talking time or more assistance I would recommend getting in early! The selection is always good and there is plenty of ammo at a decent price all considering.
Great gun store
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Great staff, excellent selection.
Cons
  • Sometimes the dog is behind the counter where you can't pet him.
I have purchased several guns at their Milwaukie location. The staff is friendly and knowledgeable. There's a great selection of new and used guns, and they have ammo to put in them!
One member found this helpful.
Quick, Simple, Straight forward & Painless
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Online ordering
  • Prompt service
Placed an online order for firearm pick up and it was fulfilled in about an hour. I was greeted nicely upon arrival and was able to get paperwork started quickly. Due to state check backed up- I had to return next day, but I appreciate the gentleman calling me before store opening to advise all was good.

I would suggestion if able to put the information that is emailed about the background checks/process- to put that in a FAQ section
Good service despite being busy
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
4.00 star(s)
Value
5.00 star(s)
This review is for Tigard store. Good service, very busy for 2 people at counter but they handled it pretty good.
My go to shop
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • great place, friendly staff, great selection.
Cons
  • hard to leave empty handed
bought an NFA item they helped me with all the paper work and fees. great place to go
Always come away happy!
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
4.00 star(s)
I've been to both locations and dealt with them online and always been pleased. Selection is as good or better than anyone and prices are always competitive. Been to Tigard store most in recent years and always gotten great, knowlegable, friendly service. They have been gracious about transfers from the other store to save me a trip on more than one occasion. I would definitely recommend to friends. If you haven't been there yet give them a try.
Outgrown themselves.
Overall Rating
3.00 star(s)
Service
2.00 star(s)
Selection
5.00 star(s)
Value
4.00 star(s)
Pros
  • Very good selection of firearms.
  • Two stores in the area to choose from.
I used to enjoy this store a lot but in recent years it feels like they've become so popular/busy that the biggest concern of staff is selling you a gun and getting you out the door, regardless if that's the right gun for you. Looking at other reviews I can see I'm not the only one whose noticed a decline in customer service. They aren't my first choice when I'm in the market for a new gun because of this.
My latest Deal Went Extremely Well
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
3.00 star(s)
Value
4.00 star(s)
Pros
  • My online purchase went well, as did the customer service.
Cons
  • There were no CONS today.
I've not always been pleased with the customer service at this store, but the perfect service I received today will cause me to eat those words. I purchased a rifle, on-line, at a price far less than I expected. I was greeted immediately by multiple employees, and my entire experience was less than ten minutes, culminating with me leaving the store with a new rifle.
2 members found this helpful.
My local store
Overall Rating
4.00 star(s)
Service
4.00 star(s)
Selection
4.00 star(s)
Value
4.00 star(s)
This is my local gun store. Good people. Good inventory. Good service.
One member found this helpful.
Excellent experience
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
4.00 star(s)
Value
5.00 star(s)
Pros
  • Online ordering
  • Friendly helpful staff
Ordered online in the morning and picked up that afternoon. Rudy was very friendly and helpful and made it well worth the 2-hour round trip. The price I paid was considerably less than many competitors. Highly recommend this shop.
Disappointed with current prices
Overall Rating
3.00 star(s)
Service
5.00 star(s)
Selection
4.00 star(s)
Value
2.00 star(s)
Pros
  • Knowledgeable friendly staff
Cons
  • Current prices during the pandemic have shown a tendency toward what some would call "Price gouging".
I have purchased more than a few firearms at NW Armory, having been a customer since the early 1990s.

I have always been happy with their service and their prices are typically competitive in the market.

I was disappointed recently when I went in (After waiting nearly an hour in line) and found their prices were very high. I thought it might just be the market during Covid-19. But then I went to one of their most likely competitors and found what I wanted for considerably cheaper.

Don't get me wrong, I believe in capitalism and understand they are a business that is there for the purpose of making money for the owner. But, I am also a component of a capitalist system that is looking to acquire the items I want for the best price.

I have no plans to return to NW Armory any time soon.
4 members found this helpful.
Efficient and to the point
Overall Rating
5.00 star(s)
Pros
  • Online shopping
  • Wait to get in is not too bad
  • Big shop, particularly if you like Sig
Cons
  • Ammo is sometimes expensive
Disclaimer: This review is written during the pandemic, so I can only comment on the shop with the covid protocol in place. You wait outside and are called in one-by-one, and have to stand in designated areas. If you want to see something, they bring it to you. You do get "personalized attention" because it's one staff per customer.

A big pro to this shop is that you can see their inventory online and buy things online, swinging by to pick it up. I wish other dealers in the area would get digital with their inventory. It's really not hard - I mean, after all, no one is keeping inventory via pen and paper in 2021 I hope, so it's just plugging it into a web site. I think a lot of shops would see an increase in sales if customers could browse online.

NW Armory's gun prices are reasonable...but since you can see what's in stock and what the prices are, you can decide for yourself before visiting! Ammo depends. Got some .223 that was $15/box...Keith's was $14/box. Other places just don't have it. I passed on 9mm because it was a lot more than other places.

Been to this shop twice. First time the guy was professional but very quiet and hardly spoke two sentences. Second time, the staff member was very friendly and gave me some advice that was very good. I realize when there's a line of people outside, they can't small talk.

Very efficient operation and I wouldn't hesitate to go back.
One member found this helpful.
Overall Rating
3.00 star(s)
Pros
  • Large selection
Cons
  • Tons of workers that don’t help buyers
I used to go in often, even when the store is empty its hard to get someone to help, they say just a sec and never come back to you, or are having a conversation between another worker instead of helping customers,
The deals they email about are often gone a day or two later... and they want to sell you something else instead.
2 members found this helpful.
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Reactions: hker71 and orygun
hker71
hker71
I get the same treatment. Generally not worth going in there anymore.
Overall Rating
5.00 star(s)
Lots of knowledgeable staff with an always changing lineup of toys, both new and used. I have made many purchases here. Always fun to see what they have in stock.
Overall Rating
3.00 star(s)
Pros
  • Good selection of used rifles
Cons
  • Poor customer service
This used to be one of my favorite shops to visit. I'd go in and chit chat with Kelly and he knew me by name as well. This shop was great back in the 90's, but so much has changed. They used to have one heck of a good reloading selection and was my favorite place to buy brass. I remember buying tons (or so it seemed) of nickel plated brass for my 300wby and 338wm and 300wm rifles. If I needed it, it seemed like Northwest armory had it and it was always fun to look around the store. However, times have changed. I'll stand there waiting for someone to help me and it seems like they are all too busy, or don't have the time. One time I stood there for 15+ minutes just waiting to pay for some ammo. There was no one in front of me and I was at the counter, and no one had the time to take my money. I ended up leaving my ammo on the counter with a very bad taste in my mouth. Trust me, if you go there, you'll see what I'm talking about. It's just not the fine store it used to be. Sorry, but truth is truth..
7 members found this helpful.
Overall Rating
5.00 star(s)
Have had several great experiences at NWA. Would recommend. as you stated they treat you good, they are busy but when slow. Awesome service. Had some issues with one of my purchases and they made it right.
Overall Rating
4.00 star(s)
Pros
  • Selection and Customer Service
Cons
  • Crowded, sometimes pricey
It's nice to go into a gun shop that has a collection of historical firearms on display.
If you want a Sig Sauer, I recommend you look at their display of pistols for sale as I have not found a better selection anywhere.
This is the store I bought my first firearm at, and their customer service was great and accommodated my fondling eyes.
They once even accommodated me when I accidentally stumbled in after close, you won't find that other places.
Visit their website and see what they have to offer!
One member found this helpful.
Overall Rating
5.00 star(s)
I've bought 3 guns from them so far, and most likely will buy more in the future... :) their customer service really is phenomenal, and in me experience their prices are pretty spot on for new guns, and really good for used guns. I bought a new Ruger Mark III, and of course, the first time I took it apart, got it back together wrong. After a few hours of banging my head against the wall trying to get it back together, I sheepishly brought it back to NWA to see if they could fix it, and hopefully not charge too much for it (I was willing to pay for a repair since as far as I could tell it was my mistake, not a defect)... Waited a few mins for the resident "ruger pistol expert" to finish with another customer, then a couple of solid hits, some minor grumbling, and prying later, he got it apart and showed me what I'd done wrong..... And how to hold the Mark III in exactly the right position, aligned with the correct planet, and how to hold your tongue and cross your toes just right to get it back together correctly... :D
Overall Rating
4.00 star(s)
Pros
  • People in there store are friendly, knowledgable and very helpful.
Cons
  • None
One of my favorite shops to stop into.
Overall Rating
3.00 star(s)
Pros
  • great selection
Cons
  • poor customer service
I used to love this shop but the customer service has gone to the dogs lately. the last 2 times I have been there I called for an item before I came from Beaverton and got there to find it was either the wrong item I called about or nobody checked the stock before telling me to come out. thank God Curts always has a backup for me.
One member found this helpful.
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