JavaScript is disabled
Our website requires JavaScript to function properly. For a better experience, please enable JavaScript in your browser settings before proceeding.

Review Summary

4
 
19%
11
 
52%
4
 
19%
2
 
10%
0
 
0%
Overall Rating
3.81 star(s) 21 ratings
Service
4.07 star(s)
Selection
4.21 star(s)
Value
3.57 star(s)
THANKS MAZAMAS
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Easy to work with, very knowledgeable
Steve at Mazamas ROCKS! He is so knowledgeable and very friendly, thanks for a great experience every time.
Not a bad shop!
Overall Rating
4.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
4.00 star(s)
Pros
  • Lots of stuff in stock
  • Well priced items
  • Staff was helpful and efficient
  • Some oddball stuff that is fun for guys like me to find and buy
  • Large amount of firearms/mags for sale
Cons
  • Transfer fee
  • Distance from me
Not a bad shop.
Their transfer fee is steep, $50+$10bgc
They are also quite far from me.

Short of those two things, the staff was helpful and quick with service. They also had some cool oddball items (like a pawn shop) as in rare finds and whatnot.
Large amount of parts, mags and firearms. Lots of firearms on display for purchase.
They had a pistol in stock for $150 LESS than what I got it for online two weeks ago! Had I came here first I would have saved some money. Firearms were not terrible over priced. Some items were, but they have a large enough selection that there are deals to be had.

They also have a large fishing section if that's your thing.

If I'm in Eugene, due to their selection and fun oddball items (like parts and mags) for sale, I'll be stopping in again.
Mazama
Overall Rating
3.00 star(s)
Service
4.00 star(s)
Selection
4.00 star(s)
Value
3.00 star(s)
Pros
  • Lots of workers to answer question
  • Very knowledgeable
Cons
  • Somewhat expensive
  • Same web sales site as some others
  • No three day transfers
  • Will reship to another FFL that will do a 3day transfer for a fee
So So nice store, it was close
not their fault but I have my purchase from 11/21/22
still stuck in the queue.
Great shop
Overall Rating
4.00 star(s)
Service
5.00 star(s)
Selection
4.00 star(s)
Value
3.00 star(s)
Pros
  • Very knowledgeable staff and very helpful
One of those places you stop at just because you're on that side of town, anything shooting or fishing related you might want.
Awesome shop
Overall Rating
4.00 star(s)
Service
4.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Selection
  • Prices
  • Inventory
Awesome little shop with a strong inventory and varied selection.
Informative
Overall Rating
4.00 star(s)
Service
4.00 star(s)
Selection
4.00 star(s)
Value
4.00 star(s)
Pros
  • These guys are always a good resource for info about legalities and popularity.
Cons
  • Like everywhere, they have a pretty low inventory at the moment. Thanks "voters".
I do recommend them. They know a bit about local fishing too.
Mazama Sporting goods
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
4.00 star(s)
Value
4.00 star(s)
Pros
  • They are always busy but time goes fast
Great place to do transfers. All the employees are quick to help you.
Great Shop
Overall Rating
5.00 star(s)
Service
4.00 star(s)
Selection
4.00 star(s)
Value
4.00 star(s)
Pros
  • Close to west side of town.
  • Willing to inform
Cons
  • a little busy with the fishing selection
I have used this shop twice for FFL transfers always a good experience.
not the best but ok
Overall Rating
3.00 star(s)
Service
3.00 star(s)
Selection
4.00 star(s)
Value
2.00 star(s)
Pros
  • they have more stuff than most places
  • there is a youtuber guy there he is very nice and helpfull
Cons
  • pushy about what gun is better than others
  • not willing to work on price
  • ohh you dont want that gun it suck
all in all there ok. if they would stop being pushy then it would be a very cool place
More stock than others
Overall Rating
4.00 star(s)
Service
4.00 star(s)
Selection
4.00 star(s)
Value
3.00 star(s)
Pros
  • Decent selection
  • In stock ammo
  • Fishing gear, too
  • Cheap transfer rate
Cons
  • Focused on tactical guns & gear
  • Spendy
I like this place. As far as local shops go, they have greater selection of guns and ammo than most, but their prices aren't particularly competitive. Wish they had more hunting guns. They mostly focus on tactical style stuff.
Big plus is that they have one of the least expensive FFL transfer fees around.
Unique Selection, but Hit or Miss
Overall Rating
4.00 star(s)
Service
3.00 star(s)
Selection
4.00 star(s)
Value
2.00 star(s)
Pros
  • Good inflow, so interesting new stuff comes in pretty regularly.
  • Staff is knowledgeable.
  • Nice selection
Cons
  • Always busy, so guns often are sold before they even hit the floor
  • It ain't cheap
  • Service is either fantastic, or can't be bothered, no in between
Mazama is a friendly, laid back, established gun shop with a decent selection, knowledgeable staff, and a sweet gun wall. Definitely one of if not the best place in the Eugene/Springfield area for firearms - and everyone in the area, and the staff at the shop know it. The place is always busy, and inventory is often claimed before it even hits the shop floor. Their prices definitely rise on the higher side, especially for the more desirable firearms that come through the door, and unfortunately due to the crazy demand and amount of customers they get, there's not too much room for negotiation. Still though, there's a reason people go to there, and while it ain't perfect, it's still one of my go-to shops to browse - particularly if I'm in the market for something a bit more interesting.
Friendly, Knowledgeable, Pricey
Overall Rating
4.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
4.00 star(s)
Pros
  • Lots of selection, helpful
Cons
  • Can be pricey
A bit on the pricey side of things if you look elsewhere (online) but they are very helpful and knowledgeable. The selection is also pretty good. Just prepare to pay for it. Friendly store!
Been a customer for 30 years!
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Lots of selection
Cons
  • none
Very knowledgeable staff. The shop changed hands some years ago but the old owner still works behind the counter. Jim is the old owner and knows everything about guns produced in the last 50 years and before that! The shop has many younger guys who know all about the latest Ar style guns as well as silencers ( suppressors). Was in the shop yesterday and if you want a pistol they have a full selection with no less then 40 different guns. The shop also is a full service fishing shop that has all the latest fishing tackle and lots of pro-cure products. I can't say enough good about them. Could you get an item cheaper on the internet? Suspect so but why not pay a few bucks more and support a local business that is providing local jobs. If you are expecting somebody to meet you at the door with a warm hug and a cup of coco then this shop may not be for you. If you are capable of looking somebody in the eye and asking a question you will have no issues. I think the issues so many complain about are because they have unrealistic expectations of customer service. How can i have been going there since 1982 and never had an issue? I was a 14 year old kid when i first started going to the shop and I was treated like an adult as long as I asked good questions. First purchase was about 1986 and have made god only knows how many since. I was looking for a 44 magnum ruger carbine and Jim said he would call me when he got one. A year later I got a call they had one and to come and take a look. Thats good service in my book. That was about 1988 and I have been hooked ever since.
Poor Customer Service
Overall Rating
2.00 star(s)
Service
1.00 star(s)
Selection
2.00 star(s)
Value
2.00 star(s)
Pros
  • Conveniently Located
Cons
  • Staff irritable, not friendly.
Staff irritable, not friendly, went in with a handful of cash, went out the same way. Nothing for firearms or ammo, but hey, they had fishing gear.

Went back a few days later just in case they were having an off day...they were not. Same staff, same attitude. Won't go back....ever
One member found this helpful.
Overall Rating
4.00 star(s)
First handgun I ever purchased was from them a few weeks back. My purchase started about a year ago when I was starting to look into different handguns, being prior military I had only really had the opportunity to shoot Berettas. I was wanting to know what the different features and reliability records of different models were. Mazama's was the first place I thought of, having grown up here and seeing it at the mall. I went in the store with a primary goal of expanding my knowledge of what the different models had to offer, how they felt and if I found something I liked make a purchase. After 10 minutes of looking over their selection, which given the size of the store was pretty good, I left without so much as a hello or can we show you something. Fast forward a year later and I have finally figured out what I wanted and it is now simply a matter of price. I had almost purchased my gun from another store the day before, but had to wait for my paycheck. I was actually on my way to the other store with the family when they decided they wanted to go shopping at VRC. Not really wanting to be dress shopping with the wife and girls I figure I'd kill some time at Mazama's. This experience was completely different then my first encounter. Almost immediately I was acknowledged and asked if I was looking for something, I told them what I was looking for and they pulled it from the case for me to look at. That's when I noticed the price was $50 less then the big box store I was headed to. Thirty minutes later I was walking out with my first gun. I returned a few weeks later, after obtaining my CFL, to purchase a CC holster. They were really busy, but was still acknowledged quickly once one of them had finished with his sale. He took time to pull my model of gun from the display case and start figuring out what it would fit in and if I would be able to CC with it there. Overall I took up a good 10 minutes of his time for an $11 holster. Then when I went to pay for it I found out I had a $10 credit for buying my gun from them, so I only paid $1. I know stores and employees have their off-days and that's what I will chalk up my first experience, the year prior, too. Definitely going to be one of the 1st places I look when I'm ready to buy my next firearm.
Overall Rating
3.00 star(s)
I would say fair overall. The first time I went there I was impressed because it had a good friendly atmosphere and a complete contrast to S&M. However, the more I go there, the more I see it is just an upscale version of S&M. Lot's of attitude. I bought a new gun there and everything was great until there was a problem with it. Cabela's is opening next month. Their prices will be high but they do know something about service.
Overall Rating
4.00 star(s)
These guys are friendly & fantastic. No attitudes or mall ninjas. Every time I've been in, there's been a woman in the store and they seem to get treated with respect, like the men (no ".45s are too scary" stuff). Great prices & decent stock. This is how a gun business should be run.
Overall Rating
3.00 star(s)
John is a good guy (all personal stuff aside LOL), the older guys don't seem to like us young chaps to much. Ok inventory, overpriced but a nice lil shop and once they see you a few times usually get used to ya!
Overall Rating
4.00 star(s)
We stumbled onto this store by accident a couple of days ago on a trip to Eugene to look for jackets. Other than one guy who seemed shocked that we wanted to look at this or that, kind of a What do you want to look at that for kind of look, but he was helpful. Rest of the staff seemed great. We were treated well. I went back the next day, and bought a holster. Nice little store. I'm thinking any store can have at least one person behind the counter that isn't well received, but I try not to let that affect my opinion if it's just one guy. I'll go back if we ever get back out to Valley River Center again.
Overall Rating
2.00 star(s)
I stopped by the other day, on a lunch break. I'm not sure if my mistake was that I was wearing a nice suit (since I'm in sales myself, and taking time on my break to visit the store) or that I am only 30, but the greeting by the staff was as cold as stone. I tried to chat the guy behind the counter up, asking a few questions about the particular pistol I was looking for; he seemed like this interaction had basically ruined his day. Worse yet, soon as he found out I had moved here from California a few years back, he got nearly stand-offish. At that point he seemed more interested in whether or not my credentials would be in order to purchase a firearm than offering any level of customer service.

I think I'll see what the other stores in town have to offer before even considering walking back in to Mazama's again. As a high-end retailer myself, I resent the fact that any store can keep it's doors open in this recession without offering the best customer service possible.

p.s. The staff on the fishing side of the store were very friendly and helpful, they actually seemed to know more about firearms than the grumpy old-timer I had to deal with on the firearms side.
Back Top