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Review Summary

32
 
43%
18
 
24%
7
 
9%
8
 
11%
10
 
13%
Overall Rating
3.72 star(s) 75 ratings
Service
3.68 star(s)
Selection
4.55 star(s)
Value
4.12 star(s)

Helpful Reviews

Most helpful positive review
I want to talk about Keith's again. Went out there today... view full review
4 members found this helpful.
Most helpful critical review
Keith's - Where the Customer is an Irritant!
Me, on phone: "Hi, do you have the (very common firearm) in... view full review
17 members found this helpful.
Great alternative to big box gun shops
Overall Rating
4.00 star(s)
Service
4.00 star(s)
Selection
5.00 star(s)
Value
4.00 star(s)
Pros
  • Vast array of good stock. Personable staff. Owner seems like a good guy.
Cons
  • N/a. It's a good shop.
I traded my Ruger .22 in here for a Sig .22.

Staff will give you some misinformation like the P322 is MSRP of $500, when it's really $400. Just standing my ground, I had him double check the actual price, and was in/out of there getting what I needed, at the correct price, and with a better understanding btwn the staff of a well stocked gun shop and myself. I value that understanding.

I had previously bought pistols from Cabelas and Sportsmans Warehouse. I plan to keep going to Keith's, instead.

Heck you can tell that some of the staff there are lifers so you would benefit from the rapport, instead of the high turnover rate at the big box stores.

Support local gun shops. Keiths is a great place.

People get used to the idea of convenience. They forget that commerce is comprised of people exchanging money for goods, and probably are so used to clicking around on Amazon, etc with zero human element, that they get miffed when they actually have to assert themselves.Think about it though, do they actually treat you the way you like at the big box shops? Probably not so shop @ keiths and introduce yourself. Let yourself be known. It is a shop where people matter.
Rude
Overall Rating
1.00 star(s)
Service
1.00 star(s)
Selection
2.00 star(s)
Value
2.00 star(s)
Pros
  • Nothing.
Cons
  • Rude
There's a woman that's usually manning the display cases. She's always rude (most of the staff are there) and lies. She tried to sell me a revolver, agreed to buy it, thought she was gonna send someone down to get one but instead reaches into the gun case. I say wait, that's not new, that's a display model. She replies "it's new". I said no, it's not, it has fingernail scratches all over the rubber grip. It's not a new revolver, how much of a discount for the display model? She says "3%". You can't even do 5%? Her: "No. 3%.".

All the staff there treats the customers like they're inmates or on parole. They act like a bunch of ex-cops. Worst gun shop this side of the Mississippi. I walked out and haven't returned since 2013.
Keith's is the BEST in the SouthEast area!
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Always very helpful to help service your questions and needs
  • So many options to choose from.
  • Fast process checking out and getting approved!
Cons
  • Picks up at time like every other retail store. Plan your visit.
Keith was very helpful with taking in my Trade-in's and closing out on 3 very nice guns. You have to appreciate good customer service! Feels like family coming in and talking to everyone.
Excellent supply of Guns AND ammo!!!!
Overall Rating
5.00 star(s)
Service
4.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Excellent selection, plenty of product, always enough!!!
Cons
  • You have to pick a number to get any help, even if there is 2 other people in the store
Always has plenty of ammo and guns, great selection,
I understand the number ticket system, so that customers are not ignored,
but if there is just 2 or 3 people, exceptions can be made.
Customer Review
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
4.00 star(s)
Pros
  • Will do special orders
I was shopping for a semi-auto turkey shotgun. It was down to a Beretta or a Savage.

Keith's would special order either of them for me. They may a few calls and let me know the Savage would be in hand in about a week. The Beretta would take a few months.

I decided on the Savage and placed the order. They let me know when it arrived and I picked it up. Please note this was during a very high consumer demand period and they took the time to do this special order.

Also - very good selection of unusual ammo.

Recommended retailer.
Shipped
Overall Rating
4.00 star(s)
Service
4.00 star(s)
Selection
5.00 star(s)
Value
4.00 star(s)
Pros
  • Easy to work with
Cons
  • Slow
Sold my rifle and shipped out of state. Slow process but everything went well.
First Stop- Recommend
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
4.00 star(s)
Pros
  • Large Selection
  • Great Service
I recently visited the shop.
Great Service & Organization
Always seem to have a great Selection

I've purchased new and used in the pass and had great experiences.

Definitely Recommend.
Great local spot tons of knowledge
Overall Rating
4.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Great customer service with tons of knowledge.
Cons
  • Very busy a lot of the time and store is a bit crowded.
Great experience all together, The person that helped knew his guns and took the time to help me find what I was looking for and I did not feel rushed or pressured.
Awesome staff.
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Good selection
  • Awesome staff
  • Good price
Cons
  • A bit of a wait sometimes
This is my go to most the time even if it's a bit of a drive. Sometimes there's a bit of a line (they still get to me much quicker then the staff at sportsmans) the service is great. They have a good selection and staffs very knowledgeable. Friendliest staff I've encountered and answered all my questions no matter how dumb the questions were.
Go elsewhere for supplies
Overall Rating
3.00 star(s)
Service
2.00 star(s)
Selection
3.00 star(s)
Value
1.00 star(s)
Pros
  • Local shop, a lot to choose from
Cons
  • Some staff mostly cares about commission
I live within 1 mile from this shop. The owner Keith and his wife are great. I've bought everything from rifles, handguns, magazines, ammo from each and they always treat me well.

One staff in particular the asian one, Twan clearly cares more about his commission, so much so that my interaction with him the last 3 times I've been there means I won't be returning.

I came in looking for a rival sfx trophy edition which they did not have. He quickly lost interest and try to sell me on another more expensive gun. I declined and before I could finish he proceeded to walk away.

I asked for magazines for another firearm which they also didn't have. He began to walk away again.

Third time stopping him since they require you sign in or else I would have just waited for another available sales rep. I ask for ammo, he grabs 1 box and proceeds to walk away. I wanted 3, so I flag him again and ask for a different caliber. AGAIN he proceeds to walk to the register before I could finish.

Two previous experiences were similar when shopping for rifle case and ammo

It's a shame I drive by here almost daily yet I am more driven to go to AFT.

Everyone else there is at least helpful if you happen to be called by them, young white guy being the most helpful
Awesome selection, bought multiple firearms
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
4.00 star(s)
Pros
  • Friendly
  • Big selection
  • Knowledgeable
Cons
  • Didn’t answer the phone (they were slammed for a while though)
Ive been coming to Keith's for firearms for a while now. I bought my first hand gun from them, my first AR and multiple accessorie as well.
Busy busy busy
Overall Rating
4.00 star(s)
Service
3.00 star(s)
Selection
4.00 star(s)
Value
4.00 star(s)
Pros
  • Great prices
Cons
  • You will be waiting quiet awhile.
Have had good over all interactions there. They aren't very friendly but me it's just the gun shop demeanor. Pricing is ok and selection is good.
Keoth's Gresham
Overall Rating
3.00 star(s)
Service
2.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Great selection and price.
Cons
  • Snobby
Well, I keep going back when I want a new firearm due to their price and selection. That said, I may be done with them anyway. The staff seems a bit snobby, and at times like the customer is interrupting them from something important. They need to remember who keeps them in business.
Drive a hard bargain
Overall Rating
4.00 star(s)
Service
5.00 star(s)
Selection
4.00 star(s)
Value
4.00 star(s)
Pros
  • Amazing selection of used fire arms.
  • Friendly customer service
  • A lot of knowledge on old and new firearms
Cons
  • You better have a game face if you want to make a deal.
Went in years ago to sale a XDM, but I didn't have much experience with haggling because this is America. That friendly smile left that man's face and he looked like I was dealing with a lawyer. Funny after the fact, but was jarring at the time.
Know what you want before you go.
Overall Rating
2.00 star(s)
Service
2.00 star(s)
Selection
5.00 star(s)
Value
3.00 star(s)
Pros
  • Great selection.
  • Okay customer service, depending on who you get.
Cons
  • Outright poor customer service.
  • Lousy attitudes.
I've dealt with Keith's off and on over about the past 15 years or so. That being said, I've never actually bought a gun from them....the last time I was in their store was probably around 2014 or so (I had to make up the date in this review), maybe earlier (2012?). However, I've seen both the good and the bad from this shop.

One time I went in there, and the experience was very pleasant. The guy I spoke to was helpful and knowledgeable and very polite.

Another time I was given an eye-roll and sarcastic reply by some bald-headed d-bag at the Expo Gun Show because I had the audacity to mention a competitor's prices on an AK-47....I walked right over and bought said AK-47 from their competitor because of that interaction (I still have it, in fact), and I'm glad I did because the man I bought the gun from was extremely polite and appreciated my business.

Another time I went in there, and a redheaded freckled girl, I guessed probably mid-to-late teens at the time, looked completely disinterested in what she was doing and handed me pistols to look at without checking them first, and with two fingers as if she were handing me a bag of dog crap or something. She was probably related to Keith somehow; his niece perhaps; I don't imagine she lasted long.

If you want my advice: go in there confidently, with a clear idea of what you want, when you are ready to make your purchase. If you go in there to wander around aimlessly and slump against the counter like you just ran the Boston Marathon, then don't count on much. They are watching each customer carefully, and those that appear to know what they want get their best service. Those that don't, won't.

Remember: they get away with this because they are the largest firearms dealer in the region. They can afford to be rude and condescending towards people, because for every bad customer experience they have, there are 5 more people lined up who want something. Be confident, and know what you want before you go there. Otherwise, go elsewhere.
They always have or can get whatever you need
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
This is the place I go to for all my firearms needs. They are very knowledgeable about firearms and are willing to educate.
Not good experiences
Overall Rating
1.00 star(s)
Service
1.00 star(s)
Cons
  • Service is bad
I've been here twice over a few years, and each time the service was pretty terrible. My most recent visit, I asked the guy if he had a holster for a Glock 40, 10mm, and his response was "probably not", and didn't start looking around or in the computer. I said, "Really, there's nothing, not even a more free-form holster? Doesn't have to be a perfect fit." So he kind of starts looking a little, and saying that the gun is so unique (true, but there are plenty of very general holsters) that they probably don't have it. Basically, it seemed like he just wanted to get to the next customer, perhaps someone who would be purchasing a gun instead of a hoster? This was me giving this business a second chance, I won't be giving it a third.
Great selection.
Overall Rating
4.00 star(s)
Service
3.00 star(s)
Selection
5.00 star(s)
Value
4.00 star(s)
Pros
  • Great selection and inventory
Cons
  • Service, depends on who is helping you but some employees can be rude. Others can be great and very helpful.
Ive dealt with Keith both in his store and at gun shows, He is super nice very helpful. Pleasant guy to chat with for sure.
Solid gun shop!
Overall Rating
5.00 star(s)
Service
4.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Been here multiple times and prices are very good
Cons
  • Waiting to get helped (but that's anywhere).
Overall, I've been very pleased with Keith's sporting goods. Prices are right, the information is solid, and always a good selection. I've purchased multiple firearms from Keith's. Never disappointed.
Good first time experience
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Large selection of items
  • Queuing system in place
  • Great prices
Cons
  • Can get quite crowded when busy
Came to the shop on the way to visit a friend. They had what I was looking (walnut stain and a good lock box for my new handgun) discounted price; no other store had them priced quite so well. I especially liked that they had a queue system: once you enter the door, you'd sign your name before browsing the store and just wait to have your name called. This is better than some other stores where you'd wait and wait in order to get service. Would definitely come again if I'm ever in town.
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