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Review Summary

6
 
46%
3
 
23%
4
 
31%
0
 
0%
0
 
0%
Overall Rating
4.15 star(s) 13 ratings
Service
4.00 star(s)
Selection
4.55 star(s)
Value
4.42 star(s)

Helpful Reviews

Most helpful positive review
Favorite local
Love it here, everyone but one employee I can think of is... view full review
6 members found this helpful.
Most helpful critical review
Federal Way Discount guns
Update: They will not call you when you get a "proceed" only... view full review
2 members found this helpful.
Was visiting Washington
Overall Rating
3.00 star(s)
Service
4.00 star(s)
Selection
5.00 star(s)
Value
3.00 star(s)
Pros
  • Lot of selections on guns and the prices were okay
Cons
  • Accessories are a little bit pricey
I went there with my friend John and I got to say they did have a lot of selection unfortunately their accessories are a little bit overpriced but they did have a cool shooting range and they did have an MP5 from HK for $2,600 at the time which I should have got in hindsight but it's one of those should whoulda coulda oh well
Great Prices and Ok Service Depending on Staff Member
Overall Rating
3.00 star(s)
Service
2.00 star(s)
Selection
3.00 star(s)
Value
4.00 star(s)
Pros
  • Great prices
  • Mostly great staff
Cons
  • Some staff in the gunshop have terrible customer service skills
  • Long wait times
I have been to this LGS plenty of times over the years and generally speaking the staff are friendly and professional. That being said there have been a couple visits including today where a staff has been truly rude and unprofessional. The wait times are so long that you need a ticket (reminds me of the dmv) but honestly I don't mind that, it goes to show you that they are a great shop overall.

Anyway there has been a couple of staff that have truly blown me away with how rude they can be, today while waiting for nearly 45 minutes before being helped I decided to talk with the guy next to me that was being serviced by a staff member, I only wanted to ask him "hey if you don't mind me asking, which AK rifle is that?" but the staff threw his index finger up at me and shouted "NO! JUST NO! THIS IS NOT A SWAP MEET!!" Uhh look I own my own convenience store and I understand that with today's issues shops are short staffed and employees can be wound tight but this is unacceptable.

So other than gambling every time you come here for a good staff member and the slightly longer wait times I would recommend this LGS if you are in the area and or need to special order a firearm that other shops don't/ can't get.
Range is great! Avoid the store.
Overall Rating
3.00 star(s)
Service
2.00 star(s)
Selection
4.00 star(s)
Value
4.00 star(s)
Pros
  • Good selection, range staff are great
  • They let you shoot rifles and have open and tactical bays
Cons
  • Store staff are rude
They really do have a great selection here, decent prices. I didn't believe the reviews about the store staff and so I came in anyways only for them to be proven true.

First time I came here, was getting helped by the store staff and then the guy just walks away and disappears after showing me one gun. Also, they had mislabeled pistols, when asked they acknowledged that it was mislabeled but the price stayed the same??

Second time, an older gentleman was trying to put his firearms on consignment and I was asking about one of his pistols. He was saying he had no idea what his pistols were worth and I was just talking to him. The clerk obviously didn't want the older guy to get any ideas so he chased me away in order to make the sale or contract. This seems to me like a predatory practice.

Range staff however are extremely friendly and easy to talk to. Great guys there.
One member found this helpful.
Federal Way Discount guns
Overall Rating
3.00 star(s)
Service
3.00 star(s)
Selection
4.00 star(s)
Value
4.00 star(s)
Pros
  • Good prices
  • Good selection
Cons
  • In the past some of the employees were kinda edgy, but that could be because of the area that they are in.
  • Way too busy at times and they will not contact you about your waiting period results unless you are denied, and they will expect you to wait the full waiting period even if you are approved early.
Update:
They will not call you when you get a "proceed" only if you get denied. When you buy a pistol, they give you a 'pick up" date which defaults to the full wait period time. If you get approved, they will not tell you and if you call to enquire, they will not look it up, they just ask you "What is your pickup date?' so basically if you get a "proceed" on the fourth day after you fill out you BGC you still have to wait the full ten days due to their policy. So, in essence it is not the feds or the state forcing you to wait it is the store and their policies of not notifying or wanting to look up the info.
So, keep this in mind if you want to buy something that requires a waiting period, I myself will not purchase a firearm there again unless it is my only option.
2 members found this helpful.
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