Coat of Arms

Straight forward, like minded guys here. The offer some awesome custom coating work. Good retail selection, and easy to work with.

They helped me sell a number of guns. The process was smooth and the terms were fair.

Took an upper that was not shooting correctly in there over a year ago, said they did some adjustments, paid them and no change, took it back and they said the barrel was bad and they would send it in to the manufacturer and get a new one. Called or went by shop pretty much once a week for the last 9 months, each time they told me, we sent it out just waiting on Wilson combat.
Finally I contacted Wilson Combat and they informed me they had no such barrel under any name in all of Oregon.
Went to shop today and asked for my upper, wouldn't you know, gave me the entire upper with the barrel still in place!

I read a lot of bad reviews about this place but just thought people were being petty, nope they are absolutely no help.

$50 for a transfer is too much.

I had to wait nearly a week (they did not call it in) for the transfer to process, meaning I had to make the trip to this store twice.

The staff had little to no eye contact, acted uninterested, and seemed like they didn't want to be there.

First and last experience at Coat of Arms was disappointing, especially with so many other FFLs that have a better experience.

I've done several FFL transfers and a firearm purchase here. The crew has always friendly and helpful and they have a great selection of firearms and gear.

Usually do all my transfers there it lists online $30 including background check, but it is $30 + $10 for the background check when pointed out they say oh that needs changed then charge you the $40 anyways and never change it

Horrible Service. (As a new customer)

1. Private person to person gun transfer.
- After background check was approved, I go to pickup the firearm....
I was given the firearm and decided to stick around and make an eAccount (fingerprints,etc) thru SilencerShop. Right before I leave, another rep. stops me and said, "oh it looks like your approval was a lil over 30 days ago...." He requested my gun back and made me pay a second time and wait for a second approval on the same gun!

2. The SilencerShop eAccount I made..... was for an SBR purchase. My first SBR/form 4. Coat of Arms helped me thru the whole process and told me I was done and they would submit it on their end. I didn't know better and didn't know I was supposed to get a confirmation email,etc..... I have the receipt for the transfer transaction, waited 12 months..... NOTHING. When I called in, because they didn't notify me, they apologized because it looked like Silencer Shop never got the credentials or whatever they needed from Coat of Arms..... They made an excuse about having employee issues during that period....blah blah blah.... Long story short, it took almost 2 yrs for my form 4 due to their negligence.

I did finally get the transfer done. After Coat of Arms had me making several calls to SilencerShop and ATF....For me to find out SilencerShop (explained the situation) but needed to hear from Coat of Arms.

Poor service- Making customers do their leg work

had an issue that they were able to take care of very quickly.

A great concealed carry class with a wealth of knowledge. Adam goes in to depth on laws, ballistics, situational awareness, observation, avoidance of conflict where possible and repercussions to an alleged lawful defensive. I would recommend the course for anyone new to firearms just for the information alone. For the more knowledgeable folks it's a good option to have the ability to get Oregon, Utah and Florida CHL. That will cover you in forty states. They provide a lunch and snacks but its always good to bring some as well. Also bring a pen and paper. Even if you are a seasoned marksman, you might find a few noteworthy pieces of information to wright down. I know during our class we spent a vast majority asking questions and the hypotheticals. This was invaluable in understanding your obligation as a lawful gun owner.

I used to use CoA for a couple years. I'm about 3 years into owning and using firearms. Adam was my go to guy (the owner) for quite some time. He's knowledgeable and often explains things in a nice professional matter. They also carry some good stuff! And things I wouldn't normally see.
When Adam isn't there, it's an absolute nightmare.

I bought a CZ75BD and one of the guys (Scott) was there eating BBQ at the counter. He hands me the gun without wiping his hands. Gross. I ended up going back to buy said CZ because I had learned it was discontinued and I couldn't find one anywhere else. Another guy helped me and he proceeded to ask me why I would spend that amount of money not on a "gucci'd glock". I had to defend my reasoning on why I wanted a full size, all metal, hammer fired gun with a decocker. It was super annoying, because he kept trying to push a glock or a sig on me.
Their response time when sending an email or any other kind of message is non existent. Good luck. Just go in or call.
Also, if you have any consignments with them, it will take FOREVER to get paid for them. Their prices are also strangely higher than everyone else. They had a Sig P322 for $475 but I went to a different shop and ordered the same thing and they sold it to me for $399.

Great local shop, people are knowledgeable and great to work with. Service is top notch!

It's close to me. I go there for transfers. Selection is pretty limited as far as AR's and cost is retail so I don't do much shopping there. The owner seems pretty nice.

My go to shop is Coat of Arms in Keizer, OR. I did not see this on the map so I wanted to say something about them. The owner is very knowledgeable and even teaches concealed carry classes (Oregon and Utah). Additional staff are very friendly and can answer pretty much any question you may have. I havent been in there and had a single bad experience.

Coat of Arms held my stamp for over 260 days.

October 9th, 2020 = ATF Mailed the Stamp
July 3rd, 2021 = I picked up my Stamp and can.

I just now picked up my CAN from Coat of Arms. It is less than 24hrs since I confirmed it was actually there after I called them yesterday afternoon. Its been 268 days after the stamp was mailed from Portland OR to Coat of Arms in Salem OR.

I called 3 months ago and ask for any updates on it. I was told nothing was in yet, the person even called me back 15 min later to say "nope not in yet, I double checked".

A friend that also purchased a can from them via. Silencer shop got a call his was in 3 months ago. When he picked it up he said the employee there told them they "found a stack of stamps in a desk". This is why I called at that time.

This month crossed the 13 month time frame of the check being cashed by the ATF. I new somthing was not right. Yesterday I called and spoke with a person at Coat of Arms and he found and confirmed my stamp was there. I was told:

"We tried calling your number but its a business with no voicemail set up"
"Called on "1/16/21 and again on 6/3/21" This is also noted on the envelope of my stamp, both with notes of "NO VM Option" and "Business that does not have a VM stet up".

Few issues with this.
#1 in the dozen or so stamps I have purchased from Silencer shop every dealer has been able to contact me. (Rich's Gun shop, Curts Discount Shooter Supply, TJ Gun Sales) This is the only time I have used this shop.

#2 my business has 3 full time CSRs manning the phones, and we very much have voice mail set up. Staff may miss a call now and then but rest assured we have live metrics that track messages left and how long it takes to return that call. There is no voice mail issues.

I was told they have had some staffing issues and they are correcting the problem. I get that, but over 260 days is just not a simple "sorry about that". I purchased the can via SilencerShop website, this means Coat of Arms was charged a 2.8% commission for the sale out of their profit. However they still made decent profit on the sale. It would be reasonable for them to OWN their staffing issue and at a minimum offer a credit in their store for their error. Where as the staff was plesent when picking up my can there was no attempt to make any amends for their in house issue. As I shared, I already have plenty of cans its not my first so I have been shooting quite this whole time. If it was my one and only I would be lived.

I want to support LGS, why I through the business to them even with them being a 2hr round trip drive. But unfortunately this whole experience says DO NOT use Coat of Arms for your NFA transfers. I hope they have fixed their problems but 260 days and no attempt to issue a consolation says move on.

Have done two transfers here now. Also picked up a new piece of hardware this weekend and some accessories. They were very knowledgeable and friendly.

Have been there several times and these guys are helpful and know what they're talking about. They can do gunsmithing work and have a Silencer Shop kiosk. They now do hydrographic film dip and I'm thinking about having a barrel shroud done in a carbon fiber look.

Stopped in looking for a Magpul trigger guard and pin. Took care of me and even managed to get me to walk out with 3 other items! Highly recommend and will support them again in the future.

I visited the store earlier this year and purchased a scope. They have very competitive pricing and a large inventory . No question I would buy from them again in the future.

I hate to give a negative -ish review to CoA, so let me lead with positives. They are close to me, they often have a good selection, and I've had no issues having firearms sent there by vendors and doing FFL transfers there. They typically have not been misogynistic or unpleasant or mansplainers, and that's important to me as a female shooter. I've always been willing to spend the extra 20 bucks over what i can do it at for with one of my gun club's FFL as a club member because i want to support my local gunshop. Competent local gun shops are an important resource.

However - I went to them to try to get knowledge for my first AR, and I was given time and knowledge - most appreciated. We worked up a list of parts to complete the weapon and I was told, quite fairly, this being the time of COVID, everything would take longer, but they'd order them for me and i didn't need to put money down (i did buy a lower from them at this time). So far, so good.

This was all in mid-March. At first, I was given timelines for arrivals of parts, but almost nothing materialized. Ok, I know it's plague time. But we're now in June, and all they have told me they have is a stock, and a handstop. I've asked a few times, normally once a week, if there were updates, did they need me to pay for what they did have, did they need me to prepay for stuff still not received, did they lose the list of parts needed, we could make a new list, etc. nothing. Understanding they're busy and this is plague time, it's still not a good way to treat a customer.

I'm just one customer and I don't deny they can be very good if you play to their strengths. About me, I shoot a lot (over 20,000 rounds in 2019), compete in USPSA, IDPA and Speed Steel, and understand the world does not revolve around me in any way. I know they have other stuff to do. I'm just relating my experiences, and your mileage may vary.

EDIT - if it's not clear, I like these guys and appreciate what I've been able to do there, in the past, before this. In response to a few PM's I've received, yes, I'm going ahead and completing the AR myself, and already have a carbine done so all is well.

they are basically the "gunroom" of Keizer, I plan to avoid doing business there.
seems like since moving to the new location they arent interested keeping up the reputation they once had