Thread: Northwest Armory

Thank you,

Have a good evening,

Karl

Looks like most have had pleasant experiences dealing with NWA,too bad my last few interactions turned out to differ from the norm.
Back when they had reloading components and Dillon equipment i used to purchase quite a bit,also bought my Nimrod Hunting pack setup from there.
Called to see if they had a strong mount and alum roller handle for one of my Dillon 550's(needed it for a RL450),they said yep in stock,asked if they would hold them for me and i would be over in about an hour (driving from the far side of Gresham).Arrive at the store,after several minutes finally get someones attention (you could tell he was realy enthused about being at work) and ask about the parts,nope not here,maybe still on the shelf. Take a look,nope didnt have any 550 stuff i was looking for,only for the 650.
So after inquiring about the items i was previously told were in stock and were no longer here(if they even were to begin with)i asked about ordering what i needed,sure they were willing to take my money.Several weeks later after not hearing from NWA i give them a call and ask about the items,no one seemed to know what order i was referring to. Finally talked to someone who knew something about the Dillon stock they had,was told they had a 550 Strong Mount and roller Handle in the store,told them i would be down to get it.
Again,drive all the way down to the store and guess what...the same 650 parts i saw last time i was there.
Counter guy again offers to order the parts i wanted,i show him my receipt for what i have already paid for and ask what is the store going to do about taking care of this. To this day they still have my money and i have since gone else where to buy the parts i needed.I would add something,but the software here doesn't like it much when folks do that.
I would shop Keiths before ever setting foot in NWA again.
RK

Hi RK,

We try to make all of our customers happy and it seems we did a terrible job in your case and I am sorry for that.

I would like to resolve this.

Please call me at the shop our phone number is 503-654-7974 or email me at nwarmory@msn.com. We have used the same POS system, beginning in 1995.
We can look at your customer history and if we owe you a refund it can be taken care of.

We are a family owned business and I have no memory of a customer service issue with Dillon. But we stopped carrying Dillon in Aug. of 2006 and that is a long time
ago.

I hope you had a good weekend,

Back to unloading from the Expo show,

Karl

Can you please explain the fees? Thanks

Purchased every gun I have (with the exception of my trap gun) from these guys. Karl and the gang are top notch. Sometimes when they're busy, it's hard to get their attention but they're usually nice enough to let me know that they'll be right with me. Noah is a wealth of knowledge, Dennis gets straight to the point and Karl will cut you one **** of a deal if you get him in the right mood I got my LMT, LCR, XDM, 22/45 and 15/22 from them. Unlike nearly every vendor on gunbroker.com, they don't charge you a credit card processing fee.

AS FOR ME!! I WILL SHOP AT NORTHWEST ARMORY FROM NOW ON!!!!! I HAD SHOPPED AT KEITH'S FOR YEAR'S. SPENT OVER $10'000.00. OVER THE YEAR'S. HAD MORE THEN ONE MIX UP. BUT THE LAST ONE. I BOUGHT A GUN FROM THEM THAY PAID $900.00 FOR IT SOLD IT TO ME FOR $1200.00 OK!! PROFIT?? BUT WHEN TRYING TO SELL KEITH TOLD ME HE ONLY MARK'S GUN'S UP $50.00 TO $150.00. NOT SO!!! BTW I SOLD HIM SOME OF MY GUN'S HE MARKED THEM ALL MORE THEN HE TOLD ME HE WOULD. I WAS THAIR WHEN 2 OF THEM SOLD FOR MORE THEN HE TOLD ME HE WOULD SELL THEM FOR????? SOOOOOOOOOOO AS FOR ME I WILL SHOP NORTHWEST ARMORY!!!! AT LEST THAY SAY WHAT THAY MEAN AND MEAN WHAT THAY SAY!!!!


MY WORD IS MY BOND! AND $10.00 TO $15.00 DOLLARS ON A GUN WILL NOT LET ME DEAL WITH SOME ONE THAT IS NOT THAT WAY!!!

THANK YOU!!!!!!!!!! NORTHWEST ARMOEY FOR YOUR GOOD WORD!!!!!

I've been in there twice in the last couple weeks looking at a low buck .38 snub. I've asked too many questions, some of them very dumb.... but they have been more than helpful with answers and recommendations without trying to up-sale me to something I can't afford. They will be getting a lil over $300 of my money on the 15th for a new .38 Taurus, ammo, and IWB holster. If you haven't been there, go check 'em out. They don't have the selection of Keith's, but you don't get the fast food attitude either. I'll be a customer for a long time!

I wasted a good half hour or more of a gentlemans time there lately (Unfortunately drawing a blank on the name), he was totally helpful and had no problem dragging through their magazines and online providers to cross reference specs that I was unsure of on about a dozen rifles. That was before he knew I was a cash in hand buyer!
Everywhere else I stopped seemed to give me all the answers I didn't like about the particular coyote rifle/s I was interested in, including them pretending there was some difficulty in ordering.
He didn't care about having to order it for me, it's far from a rare gun so I don't know what the deal with a couple other shops was. $200 down, it was there in 5ish days, paid the balance and have a coyote rifle I'm very happy with!

I just wanted to give props to NW Armory for my experience there today! I went in to buy either a Ruger LCP or a Ruger Mark III. I wasn't sure when I walked in, but I ended up getting the LCP this time. My first helper was named Dan who was friendly, polite, and patient as I handled all the firearms I was interested in.

I then browsed around the store a bit. When I settled on the LCP, I was assisted by Dale who was also extremely helpful, friendly, and polite. I have never experienced the level of customer service in a gun store in the Portland area as I did today at NW Armory. I wasn't treated like a non-person, I didn't get any kind of attitude for asking questions, and everyone there today seemed like they were totally willing to go out of their way to help! Who would have thought? ACTUAL customer service!

I made up my mind today that I'm going back there to buy my Ruger Mark III when I'm ready, even if another store has it cheaper. Major hats off to you guys!

Decent prices in general, very good selection, friendly folks even when there was a crush of people. I go here when I'm less patient, and my quieter walking-distance LGS is out of stock.

I picked up my current CCW (M&P .40) there, and they had the lowest price in town at the time on my wife's Sigma.

I've shopped for ammo (9mm at ~$10/50 and some .32ACP) and accessories (targets, ear/eye protection, cleaning kits) at NW Armory in Milwaukie 5 times now and everytime has been a great experience. I plan to trade a pistol of mine and also purchase a Springfield XD9 Service (Essentials package) for $399 (on sale) in the next month or two. I'm positive I'll have the professional help I request with NW Armory employees - that's how it's always been.

The quality staff and presentable store make for a great experience - I recommend NW Armory to all my shooting friends.

I must have been there the few times I have on the wrong day. of three visits, one day for red dot scopes, high medium dollar range. very helpfull and polite. on the way out i asked if they were ordering anymore noveske fitted black hats because they didnt have my size. they said, im not sure when, but when we order from noveske we will get some, cool. walked out with $300 in mags and ammo.

Next two times, same guy, younger skinnier kid. A waste of a employee. bichhing about how other employees werent doing there job, mad that labels were not on the item a certain way, pissed at the world. I asked If I could see the new noveske upper/lower combo that just came out, "yea, just wait a minute." so he continues on sorting items in the case next to the one with the item I wanted to look at and buy. then he walks off. a few minutes go by, i walk around the corner and his is crying to someone about the same crap. so I politely said, can I see that upper and lower? He says, "when Im done with what Im doing I will be over there with a pizzy voice. the other salesman was with a customer and could not help. another 5 or so minutes, i walk back to him and say, who can show me this item over here, he huffs and puffs and goes over to it and before he grabs it, he says, these are pretty expensive, so are you going to buy it or just look at it. I wanted to choke the punk out over the counter, but that would have led to guns being pulled and then I would feel guilty later on just because of some spoiled, brat, punk was being a d-bag. so instead I said, expensive, Well I better just buy a fitted hat and pulled out my money clip with about 1200 in $100's on the counter and he said, we dont have that size. so i say, can you order anymore hats, because I know you have ordered from noveske since the last time i was here, i will pay for it now, if you can. he says, i dont order stuff from vendors and walked away. hmmm, so i left a bit mad.
Third time, went in going to buy a used Xd-45 and a dahhhmm hat. this was over a month later. same amount of same hats as last time, and who comes over to help. phhhugg me, same kid, or i will be civil and call him guy, I say, are you ever going to order any of these hats, he says you need to talk to such and such and he will write it down. im thinking, what, what ever, so I asked if they had a xd45. no they didnt, but I wanted to go see what else they had and said I would like to look at something else over at the used gun area, he says, someone over there can help you. that was it, im gone. And I still want my dam hat

The only problem I have had with them is inventory. I recently wanted to get an AR. I went in on Saturday and they had one left, Tuesday when I made my mind up, it was gone and they did not stock anymore. I am an impulse buyer and don't wait so I ended up at Keiths which stocks a ton. Keiths Customer Service sucks, but if you know what you want, they have it. NW is great for other things. I am a little pissed that I bought 2 red dots from them and they where both the floor models because again, inventory. I have had to replace the batteries in both units after one use (I should have asked for a discount). I agree with one of the above guys, the young kid is kinda snappy and rude, i did just purchase an XD-9 this past week from NWA. Otherwise, I 5.56 is cheaper there!

They have always been very respectful and helpful when, I needed help. I buy all my ammo and accessories from them.....

Hi Jason,

Thank you for visiting and shopping at our place of business.

Was not Saturday crazy! We might have had the most customers in one day than any other day in our twenty years.

First what make & model AR were you looking at? Please note we have not dropped any AR's from our inventory, but we
are out of stock on many models as of today. As of today none of our main suppliers has any AR's, 223 & 9mm bulk ammo &
most semi-auto pistols in stock, NOT ANY. Two weeks ago we could restock most of our inventory.

In the future, please note for a $100 deposit, totally refundable, we can hold a firearm for a short time.

Second, we do not have floor models on Red Dot scopes, But I would like to make it right and have you be
happy. I had minor knee surgery late this afternoon, please wait about a week and ask for me, give me a chance.

Good evening,

Karl

Hi Minnesota,

Good evening,

It sounds like the customer service you received at our shop was terrible, I am sorry, I like to think we do a better job than that.

I have added five new employees in 2012, it is next to impossible to give that many new guys & girls proper training. That is my
fault and I accept full responsibility. And everyone one working for us has been working ten hour days. We sold at the Sportsman
Show & the Expo Show. Dan Blackstone had 43 people in the last CCW class. All while being open 7 days a week.

If you will give us another chance, I would like to (try) to get you a Noveske hat as a gift. I am out for about a week because
of knee surgery today. Please contact me.

Thank you,

Karl

A younger woman with black hair helped me out the other day and it was yet another positive experience there.
Everyone has a bad day but luckily I haven't timed it right (or wrong) to catch one there.

I've shopped here a few times and purchased from them at gun shows. The employees I've dealt with have always been pretty helpful and down to earth. I've been in on really busy days but Karl seemed to go out of his way to get me some help, even though he admitted I might have to wait because he didn't know enough about the parts I was asking about. I'll definitely shop here again. If I had to give any criticism about the shop it would be in organization. I don't know if it's because things are constantly being loaded out for gun shows or something but the place often seems cluttered to me (especially the spaces behind the counters). If I could easily find want I want to look at, I wouldn't need the attention you could be spending on other customers on those busy days. Thanks!

Always the best deal on 9mm ammo in 50 round boxes. Keeps me coming back time again

I bought a KelTec PF9 there and some 9mm ammo and shotgun ammo and I was happy with the price on all of it. Whenever I come in, and just want to take a look at the guns I am dreaming about, I get the same level of assistance then as when I was purchasing. I may not buy my next new gun there (depends on if it is in stock and how bad I need it), but it will be the first place I look.