The story of my broken glock

MarkSBG · Jun 4, 2009

About 10 years ago I bought a used (second generation?) G19. Since that time, I have used it very regularly as my primary carry weapon. It is old enough that it has seen some wear and tear, but never abused, so I was surprised when I saw the "chip" out of the mag well. It was made in 1989 and I was the second owner.

After an afternoon of training (about 400 rounds), I noticed it had lost a good sized chunk out of the mag well. Notice that the break is in the thinned portion of the frame wall where it "flares" out.

BEFORE:

I called glock and ended up shipping it to them. They had it for about a month (things are backed up) and they ended up replacing the frame. The packing list indicated that they "replaced frame, trigger bar, spring, firing pin, spring, locking block, slid stop lever, edp, assembly, magazine catch, spring, slide cover plate, spring, cups, recoil spring, follower, magazine springs."

That is a huge amount of work considering that they charged me $0.00 on a gun that was built in 1989.

Glock stands behind their stuff. Nice!

AFTER:

So this story has a happy ending for everyone. Those who love glocks will say that here is more proof that glock is a great company that stands by their product and the haters will point out that the plastic gun broke like they said it would. :s0114:

Oh and its happy for me because I now have a gen 3 glock frame...

Sun195 · Jun 4, 2009

Nice - glad to see them stand behind their stuff. Looks like you have a 3rd gen frame now - how do you like it?

MarkSBG · Jun 4, 2009

I LOVE the feel. I can't wait to get out and put some FMJ downrange...

nitestocker · Jun 5, 2009

heck the gun looks new i love glocks have two one a 27 one a29 very dependable and when somthing does go wrong its nice to see they stand up behind there product and then some

yotehunter · Jun 5, 2009

So does the new frame have the same serial number as the old one? If not did they have to ship it to your FFL or were they able to ship it direct to you.

MarkSBG · Jun 5, 2009

Unfortunately, the serial numbers do not match, but I can't complain. They were able to send it directly to me.

speed_phreak · Jun 8, 2009

wow, that's really cool that glock would take care of you like that! did glocks come with the same 1 year warranty that they do now back then? it's hard enough to get some companies to cover repairs during the warranty period, much less that far outside of it. go glock!

btw - i just bought my first handgun recently... and yes it was a glock

CastleFox · Jun 8, 2009

Many Gun companies won't back them for anyone other then the first owner.
Walther Won't.

MarkSBG · Jun 9, 2009

Hmm, I didn't really even think of it, but I am the second owner of that glock...

SquackDaddy · Jun 9, 2009

Glock stands behind their products, it doesn't matter if you are the original owner or the 15th. I have had many dealings with Glock over the years, and I have yet to be billed for anything. Outstanding customer service!

Silver Fox · Jun 19, 2009

That is a 'SECOND' owner on a used GLOCK, who in any industry does that? Dillon Precision is the only other company I can think of that does something like that.

That is comforting to know.

When you said the serial numbers don't match, are you meaning on the frame or a new number on the frame vs. the slide?

SF-

MarkSBG · Jun 19, 2009

The slide and barrel didn't change, so they have the original number. The frame, on the other hand, has a different number because it is new.

I've always been more interested in function over form anyway. Maybe that's why I own a glock. :s0114:

orygun · Jun 19, 2009

Ruger will stand behind their products like Glock did for this fellow. Been there, done that. Smith & Wesson won't if you didn't buy it new. Tried to get Savage to service a 110 bolt action. Had a tooling gouge in the chamber that happened when it was made. Caused the brass to flow into the gouge and stick in the chamber. Apparently the corporation that now owns Savage is different that the corp that owned it then and they won't even service those "Savage" guns. Not even if you offer to pay!
Customer service is king!

Anybody got any service experience with Colt, Remington or Winchester?